Senior Business Analyst - Workflow Configuration

We are looking for a Technical Business Analyst that cares deeply about understanding what customers really need and is passionate about building digital solutions for our customers. In this role you will analyze high level business requirements and translate them into technical specifications. In addition, you will implement the solutions into the Workplace Investing (WI) Workflow Automation platform.

Responsibilities

Analyze high level business requirements and translate them into technical specifications; Implement the solutions into the Workplace Investing (WI) Workflow Automation platform; Drive the composition, build, and delivery of workflow and process solutions for Workplace Investing Customers; Work closely and collaboratively with business partners to collect and document requirements; Coordinate the delivery of capabilities to the users; Work with teams across different geographical regions and time zones; Identify and solve complicated issues quickly and turn them into intuitive and sophisticated solutions; Build and maintain solid relationships with team members, users, customers, and collaborators in person and remote; Translate and convey product strategy in the form of executable product requirements; Understand and document user scenarios, use cases, and the expected user experience; Define use cases, user flows, user personas and other artifacts in support of solution development efforts; Perform ongoing product backlog maintenance and facilitate business partner prioritization sessions; Handle timeline and delivery expectations; Work closely with various teams to drive testing, implementation, and deliver capabilities and services

Requirements

Proven technical expertise and experience working alongside product owners, squad leads, software developers, end users, and colleagues; 4 – 5 years’ experience in technology / digital products; Experience eliciting customer / user requirements, crafting use cases, writing user stories; Experience facilitating requirements capturing sessions with customers, users, internal teams, business partners, etc.; Experience with software systems with a large customer base; Experience with projects that have a multi-regional footprint and high impact; Outstanding project management skills with the ability to prioritize effectively while solving problems analytically; Ability to thrive both independently and as a collaborative team member, showcasing flexibility and adaptability; Attention to detail matched by understanding of operational objectives and translating them into efficient solutions

Nice to have

Experience with JIRA and XTRAC applications preferred; Experience with configuration, workflow, and BPM (Business Process Management) is a plus; Bachelor’s degree or equivalent work experience preferred