Senior Business Process Cloud Solution Architect

Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We are looking for an experienced Dynamics 365 - Senior Business Process Cloud Solution Architect to join our team. The primary objective of this role is to ensure customers are successfully implementing AI-first business solutions with copilot capabilities within Dynamics 365 and beyond. You will specialize in one of the following categories: Dynamics 365 CRM-related Apps (Sales, Customer Service, Field Service), Low Code Agent Development, and/or Power Platform depending on your experience. This is a customer-facing role, owning the business applications-focused technical & business relationships and the technical, functional and/or governance strategies between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.

Responsibilities

Be the Voice Of the customer: Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities; Be the Trusted Advisor: Identifies customer/partner problems and translates them into business applications or business process-oriented solutions aligned with Microsoft product strategy, explaining their alignment with customer outcomes and ROI goals, relative to competitive offerings; Help customers use these solutions; Build relationships with technical decision makers and contribute to helping build the bridge between technical decision makers (TDMs) and business decision makers (BDMs); Interacts as required with customers/partners' C-suite to bridge understanding of security, compliance, operational and risk requirements across teams, involving experts as needed; Deliver Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging AI Business Process (Dynamics 365, Power Platform, and/or Copilot Studio) expertise to enable defined Customer Success Plan outcomes; Actively listen and respectfully challenge to drive the best outcomes; Customer Insights: Provide feedback and insights from customers back to the relevant Microsoft teams to enable continuous improvement; Drive Consumption/Usage through Unified Support Plans: Delivers solutions using company methodologies and proven practices/patterns to support customer readiness and goals; Proactively applies change management to drive adoption, customer satisfaction and consumption/usage; Acts as a trusted advisor to architect solutions that accelerate adoption, retention, and business growth; Resolve blockers with urgency: Proactively identifies, escalates and mitigates blockers to accelerate solution deployment and usage; Identify opportunities: Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale; Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute opportunities aligned with Microsoft's Customer Engagement Model; Execute with Operational Excellence & Agility: Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record; Focus on Continuous Upskilling & Improvement: Role models technical readiness aligned to solution area priorities and to Customer Success Unit (CSU)/corporate initiatives, and influences the team to drive their own technical readiness; Contributes to the development and modification of the company's stock of structured frameworks and methodologies; Engage in Communities: Demonstrates strong industry knowledge and increases recognition for Microsoft AI Business Process solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences; Contributes to intellectual property (IP) and identifies patterns where no IP exists to help build scalable and repeatable models

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience; Authorization to work in the United States that does not now or in the future require employer sponsorship (position not eligible for visa sponsorship); 4+ years experience working in a customer-facing role (e.g., internal and/or external); 4+ years experience working on technical projects; Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Nice to have

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience; 4+ years experience working in a customer-facing role (e.g., internal and/or external); 4+ years experience working on technical projects; Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications); Passion for Agentic AI; Experience with Copilot Studio or Agent building

Benefits

Certain roles may be eligible for benefits and other compensation