Senior Business System Analyst - Platform

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Acumatica is looking for a Senior Business System Analyst to join our Platform Analytics Team in Belgrade, Serbia!

Responsibilities

Gather, analyze, and document business and system requirements from stakeholders,; Translate business needs into clear functional and technical specifications,; Design mockups and wireframes to visualize requirements (Figma or similar tools),; Model and optimize business processes (use cases, user stories, UML sequence diagram),; Collaborate closely with developers, QA engineers, project managers, and product owners,; Coordinate work of multiple teams, synchronize activities, and ensure feature delivery from idea to production,; Monitor progress, identify blockers, and drive resolution to keep development on track,; Facilitate decision-making across stakeholders and ensure alignment on priorities,; Provide acceptance testing and develop test cases,; Participate in the release cycle: analyze support requests, reproduce and verify bug fixes, and prepare release notes for customers,; Review system documentation,

Requirements

5+ years of experience as a Business Analyst or System Analyst in IT projects,; Hands-on experience in writing specifications, user stories, and use cases,; Practical skills in process modeling and requirements management tools (Jira, Confluence, etc.),; Experience in creating wireframes/mockups in Figma,; Knowledge of databases and SQL,; Experience with system integrations (REST/SOAP APIs),; Knowledge of BI/analytics tools (Power BI, Tableau),; Proven ability to coordinate cross-team collaboration, monitor progress, and ensure timely delivery,; Strong communication and facilitation skills, ability to bridge business and technical perspectives,; Experience in large-scale or international projects,; Professional knowledge of English is mandatory, Russian would be a plus

Benefits

Private health insurance; Performance bonuses; Full work equipment (Laptop, mouse, headphones, etc); Great opportunities for career growth; We are open to work from home, hybrid or fully on site working model from our office in Belgrade