Senior Caseworker- 2025835

World Relief is seeking a Senior Caseworker to provide day-to-day program support and direct service delivery within the Refugee Health Promotion Program (RHPP) and other related programs. This role combines program coordination responsibilities with direct case management and plays a critical part in ensuring program quality, client outcomes, and staff development. This position reports to the Senior Resettlement Manager and works closely with them to support the achievement of RHPP objectives while maintaining high standards of trauma-informed, client-centered case management. In addition to holding an individual caseload, the Senior Caseworker offers guidance and technical support to RHPP caseworkers and serves as a field instructor to Social Work Interns by providing mentorship, learning support, and required field education in alignment with academic and program requirements. This is a limited term role until 3/1/27.

Responsibilities

Guide the implementation of the RHPP program and other related programs under the direction of the Senior Resettlement Manager; Coach, mentor, and provide day-to-day support to a team of caseworkers; Serve as a subject matter expert in RHPP service delivery, program requirements, and best practices; Provide daily oversight of active caseloads; Ensure accurate, complete, and compliant casefile documentation; Assist with preparation for audits, monitoring activities, and all in-person monitoring visits; Lead weekly RHPP and other program team meetings; Provide individualized 1-on-1 support, coaching, and corrective guidance to RHPP staff as needed; Provide field instruction, supervision, and practical guidance to assigned Social Work interns; Conduct comprehensive client assessments to identify needs, strengths, and barriers; Develop holistic, client-centered service plans using SMART goals; Provide high-quality case management services; Support clients in navigating complex social service systems; Conduct regular client check-ins; Empower clients and sponsors through education, resources, and skill-building; Make internal referrals and coordinate services across programs; Document all participant services and activities thoroughly and in a timely manner; Maintain accurate, compliant casefiles and update client information in protected databases; Review and regularly report case progress and challenges; Ensure grant requirements and program deliverables are met; Participate in ongoing training and professional development; Collaborate effectively with World Relief Sacramento staff, departments, and external service providers; Conduct community outreach to engage and recruit eligible clients; Use a personal, insured vehicle to transport clients and program materials throughout the service delivery area; Attend meetings and complete additional duties as assigned.

Requirements

Mature and personal Christian faith; Committed to the mission, vision, and values of World Relief; Desire to serve and empower the Church to impact vulnerable communities; Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document; Master's degree in Social Work (MSW); Previous experience supporting low-income populations; Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively; Strong interpersonal, oral, and written communication skills; Demonstrated success working and communicating effectively in a multi-cultural environment; Local travel is required, including transportation of program participants; Position requires use of a personal, insured vehicle and the ability to pass a Motor Vehicle Record (MVR) check; Must provide proof of current auto insurance and be comfortable driving a large company vehicle when needed; Proficient in English, both spoken and written.

Nice to have

Alignment with WRS core values of serve, drive, care; Familiarity with Sacramento area social service providers strongly preferred; Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters; Strong command of Microsoft Office applications; Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms; Ability to work as part of a team and support program-specific volunteers and interns; Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment; Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals.

Benefits

Competitive benefits package; Employee discount program; Non-clinical hours toward California licensure can be provided.