Senior Client Ambassador

We are currently seeking a Senior Client Ambassador who will report to the Store Manager as part of our team in Milan Montenapoleone flagship store. Your opportunity To elevate the in-store experience beyond traditional luxury retail by delivering a refined, intuitive, and deeply personalized client journey. You will play a key role in building meaningful relationships, driving performance, and embedding a culture of natural, high-level client engagement within the team.

Responsibilities

Drive and maximize store performance by striving to meet individual sales objectives, establishing yourself as a trusted advisor and relevant styling expert for every client; Master the art of client conversation: engage clients with curiosity and subtlety, asking the right questions to understand their lifestyle, preferences, and intentions; Translate listening into action by curating precise product selections, proposing alternative silhouettes and complementary pieces with ease and credibility; Go beyond product storytelling: enrich client interactions with references to art, culture, design, gastronomy, or collecting, building a richer and more memorable dialogue; Demonstrate sharp client instinct and responsiveness: identify cues and opportunities and naturally introduce relevant pieces or exclusive items from the collection; Build and develop a strong and diverse client portfolio, nurturing long-term relationships through consistent, thoughtful, and personalized engagement; Act as a clienteling role model and coach within the team, elevating collective standards by sharing best practices and encouraging authentic and confident interactions; Contribute actively to the store’s clienteling strategy, supporting client acquisition, retention, and reactivation with a proactive mindset; Act as a bridge between the House and its clients, ensuring a clear and inspiring translation of the creative vision to both loyal and new audiences; Represent the Maison beyond the boutique, embodying its values during private appointments and external events when required; Ensure operational excellence and support key store responsibilities when needed (opening/closing of the store, respect of guidelines, overall standards)

Requirements

Solid and proven experience in luxury retail; Successful track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance; Strong sense of observation and emotional intelligence; Curiosity, cultural awareness, and agility in conversation; Ability to build meaningful connections through shared interests; Commercial drive with elegance and restraint; Natural leadership and coaching mindset; Fluent in Italian and English

Nice to have

Experience in High Fashion, Couture, or Luxury Maisons with a strong clienteling culture; Mastering a third language

Benefits

National Collective Labour Agreement (CCNL); Sales incentives; Additional benefits and initiatives in accordance with Company policies; Opportunities to learn and grow within Kering group; Professional development within the House or Kering group