Senior Client Ambassador

To elevate the in-store experience beyond traditional luxury retail by delivering a refined, intuitive, and deeply personalized client journey. You will play a key role in building meaningful relationships, driving performance, and embedding a culture of natural, high-level client engagement within the team.

Responsibilities

Drive and maximize store performance by striving to meet individual sales objectives, establishing yourself as a trusted advisor and relevant styling expert for every client; Master the art of client conversation: engage clients with curiosity and subtlety, asking the right questions to understand their lifestyle, preferences, and intentions; Translate listening into action by curating precise product selections, proposing alternative silhouettes and complementary pieces with ease and credibility; Go beyond product storytelling: enrich client interactions with references to art, culture, design, gastronomy, or collecting, building a richer and more memorable dialogue; Demonstrate sharp client instinct and responsiveness: identify cues and opportunities and naturally introduce relevant pieces or exclusive items from the collection; Build and develop a strong and diverse client portfolio, nurturing long-term relationships through consistent, thoughtful, and personalized engagement; Act as a clienteling role model and coach within the team, elevating collective standards by sharing best practices and encouraging authentic and confident interactions; Contribute actively to the store’s clienteling strategy, supporting client acquisition, retention, and reactivation with a proactive mindset; Act as a bridge between the House and its clients, ensuring a clear and inspiring translation of the creative vision to both loyal and new audiences; Represent the Maison beyond the boutique, embodying its values during private appointments and external events when required; Ensure operational excellence and support key store responsibilities when needed (opening/closing of the store, respect of guidelines, overall standards).

Requirements

Bring solid and proven experience in luxury retail; Demonstrate a successful track record in client portfolio development, exceptional customer retention, and clienteling-driven sales performance; Demonstrate a strong sense of observation and emotional intelligence, being curious, culturally aware, and agile in conversation, with the ability to build meaningful connections through shared interests; Combine commercial drive with elegance and restraint, knowing when to lead, suggest, or step back in client interactions; Display natural leadership and a coaching mindset, actively elevating the team’s clienteling approach by setting the tone and sharing concrete, actionable ways to engage clients with authenticity; Speak fluently French and English.

Nice to have

Experience ideally within High Fashion, Couture, or Luxury Maisons with a strong clienteling culture; Mastering a third language to engage with our diverse local and international clients.