Senior Community Manager - MARVEL Strike Force

Scopely is looking for a Senior Community Manager to join our Marvel Strike Force team within our Live Games division in Canada on a remote basis or Mexico City on a hybrid basis. The role owns the relationship between the studio and the player community, acting as the voice of the game in every community channel and the voice of the community inside the studio.

Responsibilities

Own the relationship between the studio and the player community; Engage with players daily across all community channels; Turn community sentiment, emerging trends, and actionable feedback into strategic insights and recommendations; Drive player communication strategy for major launches, sensitive topics, and high-impact player moments; Own the strategy, health, and continuous improvement of community initiatives, campaigns, and player programs; Partner proactively across the studio and partners throughout feature development, launches, and feature releases; Close the loop when the studio acts on player feedback; Mentor Community Managers by sharing knowledge, improving processes, raising communication standards, and helping the team grow

Requirements

5+ years of experience in community, social, or player engagement; Experience managing community programs for live-service games; Strong judgment in player communication, prioritization, and escalation handling; Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience; Strong written and editorial instincts with the ability to adapt tone to different player situations; Experience translating player sentiment into actionable recommendations; Data-informed mindset with experience using engagement and feedback signals to improve outcomes; Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment

Nice to have

Experience with large midcore, live-operated F2P mobile games; Strong collaborative approach with Marketing, Product, and Player Experience partners; Experience supporting creator programs and community-led content initiatives