Senior Consultant

Client Support & Relationship Ownership

- Serve as the primary Customer Success contact for Japanese clients operating overseas or expanding into new international markets and categories.
- Manage day-to-day client communications in both Japanese and English, ensuring seamless and reliable service delivery aligned with client business needs.
- Build and maintain strong relationships with key stakeholders, taking full ownership of client requests from initiation through resolution.

Execution & Value Delivery

- Lead client updates, business reviews, and presentations, effectively communicating data, insights, and performance outcomes related to international markets.
- Translate client priorities into actionable plans, deliverables, and structured follow-ups to drive measurable results.
- Leverage NIQ data, tools, and standardized materials to address client business questions and support strategic decision-making.

Customer Satisfaction & Issue Resolution

- Act as the primary point of contact for all service-related inquiries, including data quality, coverage, and delivery concerns.
- Collaborate with cross-functional and regional teams to ensure timely and accurate issue resolution.
- Provide clear and transparent status updates, serving as a bilingual liaison between Japanese clients and global NIQ teams.

Global & Cross-Market Support

- Support multi-market and international inquiries by gathering and validating information on data availability, definitions, and methodologies across regions.
- Coordinate cross-market requests by defining scope, ownership, and timelines to ensure efficient execution.
- Facilitate client expansion into new markets or categories by connecting them with relevant NIQ expertise and resources.

Platform Adoption & Continuous Improvement

- Drive onboarding and adoption of NIQ platforms and tools by supporting client training, addressing user inquiries, and resolving common usage challenges.
- Utilize digital and AI-driven tools to enhance efficiency in research, material preparation, documentation, and daily client communications.
- Contribute to continuous improvement by documenting processes, sharing knowledge, and enhancing clarity and efficiency in repeat global or cross-market workflows.

Requirements

Bachelor’s degree or equivalent combination of professional or academic experience.; Background in Customer Success, consulting, analytics, market research, sales support, account management, or related fields, alternatively, a strong interest in building a career in a client-facing, global environment.; Strong communication skills, with the ability to work professionally in both Japanese and English, both verbally and in writing.; Demonstrated interest in supporting Japanese clients with overseas market data, insights, and business expansion initiatives.; Ability to explain complex information in a clear, structured, and logical manner, with a willingness to learn and apply new concepts through training and support.; Hands-on, execution-oriented mindset, with strong organizational skills and the ability to manage multiple priorities while ensuring timely follow-through.; Ability to collaborate effectively with colleagues across diverse cultures, geographies, and time zones, or a strong motivation to develop this capability.; Curious, adaptable, and proactive attitude, with a willingness to learn new datasets, tools, and global ways of working.; Proficiency in Microsoft Office applications, particularly Excel and PowerPoint, for data analysis, reporting, and client presentations.; Comfortable using AI-powered and digital tools to enhance productivity in areas such as research, content drafting, and data summarization, or a strong willingness to develop these skills.

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)