Senior Customer Success Manager, Enterprise

We are looking for a Senior Customer Success Manager to join our Client Services Team. The CSM's ability to create relationships with clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years. The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points.

Responsibilities

Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes; Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data; Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience; Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals; Develop strong subject matter expertise across Similarweb’s entire product portfolio

Requirements

Solid understanding of the digital marketing space and trends; Client facing experience; Strong relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients); Analytical and consulting mindset with the ability to turn data into a story; Experience producing high-quality decks and decks and client-facing materials; Excellent problem-solving and critical-thinking skills; Team player who can collaborate effectively with colleagues and business partners; 5-6 years’ experience as a CSM

Benefits

Medical, dental, and vision insurance; 401K plan; potential equity; employee stock purchase plan; paid sick and parental leave; sales incentive plan; regular team outings and happy hours; Career Week; personalized coaching; ongoing learning solutions