Senior Customer Success Manager – Enterprise Transformation Programs

UiPath is looking for a Senior Customer Success Manager with an uncommon profile: not a traditional CSM, but a transformation program leader able to act as a true strategic partner for one of our largest enterprise accounts. Your mission: drive this client's automation journey — from RPA industrialization to emerging agentic use cases — by challenging their priorities, shaping a bold vision, and moving the needle where others would simply manage the relationship. This role requires strong executive presence, the ability to navigate complex organizational dynamics, and a genuine passion for transformation at scale.

Responsibilities

Own the transformation roadmap: Define and drive the client's automation strategy, from planning through value realization, coordinating across internal and external workstreams; Challenge and advise: Act as a trusted strategic advisor — push back when needed, propose a vision, and proactively identify new automation and agentic AI use cases; Orchestrate complex programs: Lead cross-functional initiatives across IT and business stakeholders in large, governance-heavy environments; Build C-suite relationships: Cultivate and sustain executive-level relationships, becoming the go-to partner on automation strategy and digital transformation; Drive value realization: Define, track, and communicate the business impact delivered through automation — and expand it; Stay ahead of the curve: Bring thought leadership on industry trends, emerging automation technologies, and AI-powered workflows

Requirements

8+ years of experience leading large-scale IT and/or AI transformation programs in complex enterprise environments — within large organizations or top-tier consulting firms; Deep understanding of IT operating models and governance, with a proven ability to manage cross-functional initiatives involving both IT and business stakeholders; Demonstrated capacity to challenge a client, defend a point of view, and navigate the political complexity of large organizations; Strong interest in public sector transformation; Autonomous, results-driven, with a natural leadership presence; Fluency in English & French

Nice to have

Familiarity with the RPA/automation ecosystem or AI platforms; Experience in a SaaS or software vendor environment