Senior Customer Success Manager

Juro is looking for a Senior Customer Success Manager to help make Juro's customers successful. The role reports to George Hughes, Head of Customer Success. Juro aims to become the go-to platform for agreeing and managing contracts globally, and the company is experiencing significant growth in its US customer base in 2026. The role combines smart automation with strategic human connection to help customers embed Juro into how they work.

Responsibilities

Build the playbooks, automations, and touchpoints that help customers succeed; identify moments where personal involvement drives the most impact; own a ~$3M book of business; help shape how Customer Success evolves as Juro grows; keep portfolio health strong; retain, grow and expand customers; identify and nurture champions across key accounts; share customer feedback clearly with product and GTM teams; manage large/complex customers, coach junior CSMs and lead team initiatives; travel to meet customers in person; work across East and West Coast customer hours

Requirements

Right to work long-term in the US and located in Massachusetts; 3+ years of customer-facing experience at an AI or SaaS scale-up (Series A-D); experience engaging senior stakeholders, including Director level and above, in credible, value-led conversations; confidence identifying and nurturing customer relationships across multiple accounts; strong discovery and problem-solving skills, proactively taking action to move things forward

Benefits

Base benchmark of $145,000 plus 20% annual bonus (paid in 4x quarterly instalments based on performance targets); equity at IC4 level; perks and benefits; choice-first work approach allowing fully remote work from Day One