Senior Customer Support Engineer - Austin, TX

Revvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the South Region of the U.S. Individually, this position will be working primarily in Austin, TX as part of a small on-site service delivery team. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.

Responsibilities

Install, maintain, and repair equipment at various customer sites; Act as primary Service liaison for customers, building a strong relationship ensuring their satisfaction; Achieve response time targets to contract customers; Keep area Team Leader and Area Sales Manager informed of all issues; Manage due dates for all Preventive Maintenance Service Orders, ensuring they are completed on time; Manage and complete all Service Orders in a timely manner; Order and maintain appropriate inventory to support the territory; Provide non-contract customers billable estimates for servicing of instruments; Accountability for assigned company assets including company vehicle, tools, test equipment, laptop, and cell phone; Complete expense reports for usage of company credit card; Complete company assigned training in a timely manner; Report potential quality issues via the corrective action process; Travel (post-initial training) would likely be minimal and infrequent

Requirements

BS/BA degree in an engineering field or STEM and 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation; OR AS/AA degree in engineering field or STEM or Military Training and 7+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation

Nice to have

Excellent organizational and communication skills; Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience; Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.); Ability to troubleshoot and diagnose complex technical issues; Strong electro-mechanical skills; Valid Driver's License; Experience in MS-Office products

Benefits

Medical, Dental, and Vision Insurance Options; Life and Disability Insurance; Paid Time-Off; Parental Benefits; Compassionate Care Leave; 401k with Company Match; Employee Stock Purchase Plan