Senior Director of Implementation

Doctronic is building the enterprise organization that takes its AI doctor to health plans, health systems and the wider healthcare ecosystem. This role owns everything that happens after a partner signs. The mandate is that every signed partnership goes live on time, at quality, without engineering heroics. The role reports to the Chief Business Officer and leads a team of deployment strategists and solutions engineers, growing to three pods. Primary metric is on-time launch rate, with a target of moving signature to go-live under 60 days.

Responsibilities

Own the launch of every enterprise partnership from signature to go-live, across co-branded deployments, embedded chat and API integrations; Build and lead delivery pods, each pairing a deployment strategist with one to two solutions engineers; Own the requirements document and hold the line on scope; Own the technical service level agreement and the delivery commitments made in every statement of work, including before signature; Stand up the launch playbook from internal kickoff at 80% closed through the 30-day retro; Run the handoff from sales; Partner with the Enterprise Product Lead on the bespoke versus platform decision; Own the reuse verdict after each launch: template it, productize it, or retire it; Be the escalation path so that engineering can build instead of firefight

Requirements

8+ years in implementation, professional services, technical program management or solutions delivery, including 3+ years managing people; Has delivered technical integrations into regulated enterprises: health systems, payers, pharmacy, or financial services; Technically fluent in APIs, webhooks, SSO, and healthcare data standards such as FHIR; Has told a customer no and kept the relationship; Has built process where none existed, rather than administered process someone else designed; Writes clearly and runs a meeting well; Based in New York City or willing to relocate

Nice to have

FHIR R4, HL7, or direct Epic or Cerner integration experience; Has run a pod, squad or forward-deployed engineering model; Telehealth or clinical workflow delivery experience; Experience introducing self-service tooling or a partner portal to reduce manual onboarding; Has owned a technical SLA and the support tiering behind it

Benefits

Health reimbursement allowance; Support for well-being; Flexible time off; Equity