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Senior Director - Product Design

Freshworks Bengaluru, Indien
Full-time Hybrid work

Publication date: 31/08/2026

Define and drive the long-term design vision and strategy for integrated product portfolios. Champion a deep understanding of users to ensure products are not just functional, but indispensable. Collaborate with senior leadership in Product Management and Engineering to create a cohesive product strategy that anticipates market trends and user needs. Evangelize the power of design thinking to solve complex challenges, presenting strategies and concepts to executive stakeholders. Lead, mentor, and expand a world-class product design team, fostering a culture of excellence, collaboration, and continuous learning. Oversee the entire design lifecycle. Partner with the Design systems leader to ensure the system serves product needs and stays up to date with innovations. Insist on a data-informed approach, leveraging user analytics and qualitative research to validate hypotheses and measure the impact of design solutions. Transform the design team's operational efficiency by embedding AI into daily workflows.

Responsibilities

Vision & Strategy: Define and drive the long-term design vision and strategy for integrated product portfolios.; User advocacy: Champion a deep understanding of users to ensure products are not just functional, but indispensable.; Cross-functional alignment: Collaborate with senior leadership in Product Management and Engineering to create a cohesive product strategy that anticipates market trends and user needs.; Executive communication: Evangelize the power of design thinking to solve complex challenges, presenting strategies and concepts to executive stakeholders.; Team leadership: Lead, mentor, and expand a world-class product design team, fostering a culture of excellence, collaboration, and continuous learning.; Design execution: Oversee the entire design lifecycle. Partner with Research and PM leaders to drive foundational understanding and design strategy focused on revenue growth and long-term retention. Drive design excellence and provide regular updates to leadership.; Design systems: Partner with the Design systems leader to ensure the system serves the product needs, and stays up to date with the innovations being made in the product portfolio.; Data-informed process: Insist on a data-informed approach, leveraging user analytics and qualitative research to validate hypotheses and measure the impact of design solutions.; Supercharge team velocity: Transform the design team's operational efficiency by embedding AI into daily workflows, moving beyond personal productivity to fundamentally accelerate how quickly and effectively the team delivers enterprise-grade experiences.

Requirements

Experience: 15 years in product design, with at least 5 years managing managers and senior ICs (Principal, Sr.Staff level).; Domain Expertise: Extensive experience designing complex, data-rich enterprise SaaS applications.; Portfolio: A compelling portfolio that showcases leadership and design work on products involving complex workflows, data visualization, and systems thinking.; Leadership Record: Proven ability to build, manage, and motivate high-performing design teams in a competitive technology landscape.; Technical Acumen: A strong aptitude for understanding highly technical domains and the ability to translate that complexity into simple, intuitive user experiences.; AI Adoption Record: Demonstrable experience integrating AI tools and methodologies into a design team's workflow at scale, with clear examples of how this adoption improved the overall velocity and quality of the team's deliverables.; Education: Bachelor’s or Master’s degree in Design, HCI, Computer Science, or a related field.
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