Senior Engagement Manager

ClickUp is building the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search. Engagement Management is a new and fast-growing practice at ClickUp. As a Senior Engagement Manager, you will lead the formation and orchestration of post-sale strategy and execution for the company's largest and most strategic clients. Engagement Managers are the single point of accountability for outcomes, owning everything between contract signing and the client seeing measurable results. The role covers leading enterprise SaaS implementations across the full engagement lifecycle, from pre-sales scope shaping through go-live, stabilization and handover to the account team.

Responsibilities

Serve as the primary client contact for delivery; Build trusted relationships with client executive sponsors and program leads at VP and C-level; Navigate complex enterprise stakeholder environments and broker alignment when priorities conflict; Deliver engagements against agreed scope, schedule, hours budget and quality using change control; Translate customer business requirements into internal deliverables and milestones; Own engagement governance, including kickoffs, weekly working sessions, sponsor check-ins and SteerCos, and provide status reporting; Lead and coordinate multidisciplinary teams; Proactively manage risks, issues and dependencies through the RAID log; Manage engagement financials including hours burn, forecasting, utilisation and margin; Guide clients from manual workflows to AI-assisted and agent-driven operations and own post-go-live adoption outcomes; Identify expansion opportunities through delivery and co-sell with Account Executives; Establish value baselines, track benefits through go-live, and produce value assessments; Design and run governance mechanisms and continuous-improvement mechanisms; Own communications around delivery status, risks and outcomes; Assess change readiness and resistance and build sponsor and champion networks; Design the communications and enablement plan with the client; Contribute to building the Engagement Management practice through templates, playbooks and AI workflows

Requirements

5+ years of software and/or services delivery experience, with at least 2 years as the accountable project, program or engagement lead; Proven track record taking enterprise SaaS deployments from kickoff through go-live and into adoption, ideally in work management, PSA, CRM, ITSM or collaboration platforms; Strong grasp of SaaS implementation fundamentals: workspace and data architecture, permissions and SSO, integrations, data migration, change management and enablement; Comfortable with Agile, Waterfall and hybrid delivery, and knowing which one the client actually needs; Commercial acumen: managed engagement budgets, SoWs, change requests and margin, and knowing when to push for expansion vs when to stabilize; Executive presence: can run a SteerCo, deliver bad news early with a recovery plan, and hold a line on scope with a CIO in the room; Experience leading cross-functional and distributed teams not directly managed, across client, partner and internal resources; Strategic judgment to separate genuine product gaps from client process or training gaps; Hands-on with AI: uses AI to work faster and can credibly advise clients on where agents and automation fit; Excellent written and verbal communication

Nice to have

Experience in work management or SaaS software; Professional services firms, agencies or regulated industries experience; PMP Certification

Benefits

Impact: lead high-visibility enterprise engagements with global brands; Build something: help define the methodology, tooling and AI workflows for a new function; AI at the centre: work with ClickUp Brain and Super Agents in your delivery toolkit; Career growth: a clear path from Engagement Manager to Senior or Principal Engagement Manager; Community: learn alongside Paid TAMs, AI specialists and delivery leaders across EMEA and NA