Senior Executive Facilities- Soft Services

Senior Executive Facilities - Soft Service role within Integrated Facilities Management – Corporate Solutions, based onsite in Bengaluru, KA. The role acts as the upper facilities management's right hand on facilities-related activities, including housekeeping standards, pest control, landscaping, vendor activities, events management, user complaints, equipment and store management, and coordination of waste management. Scheduled weekly hours: 48.

Responsibilities

Support day-to-day management of all soft services, ensuring service delivery in accordance with contracts and SLAs; Monitor service performance and address issues promptly; Conduct regular site inspections and audits, producing reports and tracking corrective actions; Support mobilization and demobilization of soft services contracts; Liaise with soft services vendors and contractors to ensure contractual compliance; Assist in reviewing vendor performance, including KPIs, service reports and invoices; Ensure soft services activities comply with health, safety and environmental regulations; Support risk assessments, method statements and incident reporting; Act as point of contact for client and occupier queries; Assist with budget tracking and cost control; Review invoices and support accurate cost allocation; Maintain records, logs and documentation; Identify opportunities to improve service quality and efficiency; Support sustainability initiatives related to waste reduction and recycling; Provide admin support including front desk duties, basic housekeeping, pest and landscape coordination; Provide daily, weekly and monthly reports and ensure timely submission of vendor invoices

Requirements

Prior experience in facilities, property management, hospitality or other related fields; Understanding of local occupational health and safety requirements, critical facilities and vendor management; Knowledge of various property systems; Proven track record of flawless project execution; Strong understanding of soft services operations within a facilities management environment; Good organizational and time-management skills; Effective communication and interpersonal skills; Ability to manage multiple vendors and priorities; Problem-solving and attention to detail; Customer-focused mindset; Proficiency in MS Office (Word, Excel, Outlook); Must be able to work in multiple shifts and timings

Nice to have

CAFM systems experience

Benefits

Total Rewards Program; Competitive pay and benefits package