Senior Hostess - Kuwait

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.

Key Responsibilities

- Greet, acknowledge, seat and farewell guests professionally.

- Recognize VIP and regular guests and coordinate personalized service.

- Manage reservations, special requests, guest profiles and reservation notes.

- Manage seating plans, waitlists, queues and table availability.

- Coordinate table allocation with Floor Manager and service team.

- Handle guest inquiries, complaints and service recovery.

- Maintain guest interaction and complaint records.

- Guide and coach junior hostesses and FOH staff.

- Allocate host-desk duties and monitor performance.

- Coordinate guest information with managers and service staff.

- Maintain host desk, entrance and guest areas.

- Handle telephone calls and reservation inquiries.

- Support promotions, guest loyalty and revenue objectives.

- Prepare reports on guest feedback, VIP activity and service trends.

- Complete shift handovers and ensure the host area is ready for the next shift

Experience & Qualification

- Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.

- Senior/supervisory experience preferred.

- Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.

- Experience with reservations, waitlists, VIP guests, complaints and service recovery.

- Sales, loyalty activities or special-event experience is an advantage.

🔹 Benefits:
✔ Salary : 500 - 600 KD
✔ Accommodation & Transportation Provided

Requirements

Minimum height: 165 cm; Fit appearance and professional grooming.; Fluent Arabic & English; additional languages advantageous.; Confident, presentable and warm personality.; Excellent guest-relations and interpersonal skills.; Strong organization and reservation-management skills.; Good complaint handling and problem-solving ability.; Leadership skills to guide junior staff.; Comfortable with reservation systems, tablets, QR feedback tools and MS Office.