Senior Implementation Manager (German speaking)

As a Senior Implementation Manager for our EMEA region, you will ensure customers integrate and realise the value from Culture Amp's platform quickly and confidently. You'll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer's activation window, scope, and success criteria.

Responsibilities

Ensure customers integrate and realise the value from Culture Amp's platform quickly and confidently; Guide new and existing enterprise customers from onboarding through activation; Deliver account- and product-specific projects within the customer's activation window, scope, and success criteria; Partner with People Science, Account Managers, and Customer Success to orchestrate a seamless experience and transition post-launch; Act as a trusted liaison between customers and Culture Amp; Translate enterprise business goals into scalable configuration; Proactively unblock risks (e.g., data readiness, security/compliance reviews, integration dependencies); Channel customer feedback to improve product, processes, and outcomes; Drive time-to-first-value by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM); Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup; Lead project planning and execution, including milestones, roles, risks, dependencies, and status cadences; Proactively identify and resolve implementation issues and escalations with cross-functional experts; Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; Partner with the Customer Success Manager to create a smooth handoff to post-implementation; Represent the Voice of the Customer and synthesize insights to inform product improvements; Contribute to continuous improvement by refining playbooks, templates, checklists, and delivery standards; Elevate the team by sharing best practices, mentoring peers, and modelling senior-level communication and ownership

Requirements

Proven track record of successfully managing and implementing projects, preferably in a customer-facing role; Ideally 2 - 4 years' experience of implementing SaaS products with customers; Fluency in both English and German is essential; Experience with project management, customer success, or a related field; Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders; Problem-solving abilities and a proactive approach to identifying and addressing potential issues; Ability to clearly articulate technical topics to a non-technical audience

Nice to have

Experience implementing HR tech, people analytics, or adjacent employee experience platforms; Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts); Certifications or training in project/change management (e.g., PMP, Prince2, Prosci)

Benefits

Equity through Employee Share Option Program; Learning programs and coaching; Quarterly refresh days, an extended end-of-year break and a monthly allowance for wellbeing and lifestyle; Inclusive parental leave from day one; A MacBook and budget to set up home workspace; Five annual social impact days; Medical insurance coverage for you and your family (available for US & UK only)