Senior IT Technician

This is a senior, hands-on role in our IT team. You'll be the person colleagues turn to when something needs solving properly, not just logged and passed on. We run a modern, cloud-first setup, so the job stretches well beyond the helpdesk queue, covering the full employee IT lifecycle, keeping core systems reliable, and taking on meatier project work alongside day-to-day support. We are looking for someone who notices what could work better and pushes to fix it.

Responsibilities

Act as a first point of contact for technical problems across the business, keeping people informed with clear, timely updates; Get to the root cause of issues rather than papering over them, so colleagues have the kit and know-how to do their jobs well; Bring your own ideas on where our IT setup could improve, and see them through from suggestion to implementation; Juggle the daily flow of support requests against your commitments on longer-running IT projects; Keep sharpening your own technical skills and stay on top of new tools and approaches; Act as the escalation point (3rd line) and go-to expert for the wider IT Service team; Coach less experienced colleagues so the team's overall expertise grows, closing knowledge gaps as you spot them; Spot patterns behind recurring problems early, and find ways to cut down ticket resolution times

Requirements

At least 4 years working in IT support or helpdesk roles, including time as an escalation point, and confident supporting both macOS and Windows in a business setting; Sharp troubleshooting instincts and a habit of owning a problem end-to-end rather than handing it off; A clear, patient communicator who can walk non-technical colleagues through an issue without leaning on jargon; Hands-on experience with a modern, cloud-first stack, or a genuine drive to get there, including identity and device management - SSO, MDM (Jamf, Intune), Google Workspace and similar; Infrastructure and tooling - networking, AV systems, cloud telephony, Zendesk and Atlassian (Jira); Self-sufficient day to day, but just as ready to pitch in and support the wider team; A real curiosity about technology and an appetite to keep learning and improving how things run

Nice to have

Networking know-how

Benefits

Competitive salary; Equity scheme - we all share in Motorway’s success; 25 days holiday; Sea-front office with bi-weekly massages and free snacks; Private medical insurance via BUPA; Life assurance; Pension scheme (we contribute 5%); Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption); 24/7 Employee Assistance Programme; EV leasing scheme; Cycle to work scheme; Nursery salary sacrifice scheme; 1 paid volunteering day a year