Senior Manager, Capability Development (Talent, Learning & Development)

The Senior Manager, Capability Development is a strategic capability consultant and trusted business partner who helps leaders build the skills, behaviors, and capabilities needed to drive performance and achieve business goals. Reporting to the Senior Director, Talent Development & Employee Engagement, this role partners closely with business leaders, people leaders, and People Business Partners to diagnose performance challenges, uncover root causes, and design practical, scalable solutions that improve individual, team, and organizational effectiveness. This role views learning as one of many tools to accelerate capability and performance. Success is measured not by training delivered, but by the impact created—whether that is stronger leadership, improved team effectiveness, increased client impact, accelerated adoption of new ways of working, or measurable business outcomes. The ideal candidate brings a consulting mindset, strong business acumen, and the ability to influence stakeholders while building capability in a fast-paced, client-centric environment where innovation, commercial thinking, and measurable results matter.

Responsibilities

Act as a trusted advisor to business and capability leaders, identifying root causes behind performance challenges and shaping solutions aligned with commercial priorities; Design and deliver targeted capability initiatives supporting immediate business needs and longer-term skill building; Enable teams to build skills while delivering work, minimizing disruption to billable time; Apply creative thinking to develop engaging, non-traditional learning approaches; Define clear success metrics tied to behavior change and business performance; Partner closely with People Business Partners, SMEs, and global and local stakeholders; Explore and implement AI-powered tools, learning technologies, and performance support resources

Requirements

6 to 8 years of experience in learning and development, capability building, or organizational development; Strong consulting and stakeholder influence skills; Demonstrated ability to diagnose root causes and design targeted, practical solutions; Strong business acumen and understanding of commercial drivers; Experience designing and embedding learning into the flow of work; Deep knowledge of adult learning principles and modern learning approaches; Exceptional facilitation, communication, and collaboration skills; Proven ability to manage multiple priorities in a matrixed environment

Nice to have

Experience in an agency, consulting, or other billable environment is strongly preferred; Experience supporting customer-facing or commercial teams is strongly preferred

Benefits

Free snacks; Generous holiday and paid time off; Options for private medical, dental, and vision plans; Support in saving for the future; Mental wellness coaching and support; Access to more than 13,000 online classes with LinkedIn Learning