Senior Manager, IT

As Senior Manager of IT, you’ll lead the group responsible for every technology touchpoint at TFD — from the laptop in a new hire’s hands on day one to the systems and integrations that connect our business end-to-end. You’ll own the IT roadmap, manage and grow the group that delivers it, and lead a hands-on shift from reactive IT support to engineered solutions: building automations and integrations that enable departments across TFD operate independently. Reporting directly into our Director of Internal Systems & Cyber - you’ll be a deeply technical leader who sets the bar for what excellent IT looks like at a growing, mission-driven company.

Responsibilities

Lead the enterprise IT strategy, administration, implementation, and selection of corporate hardware, software, and SaaS tooling; Proactively partner across Finance, Humans, Engineering, Facilities, Customer Care, and other groups on company-wide deployments and changes; Own the IT roadmap, prioritizing investments against the needs of a rapidly scaling business and reporting progress cross-functionally; Manage, mentor, and grow the members of IT — including overseeing their daily responsibilities, goal-setting and coaching the group on their growth and development; Lead the shift from reactive IT support to engineered solutions: build and oversee automation, API-based integrations, and internal tooling that eliminate repetitive work (leveraging AI) and let teams across TFD operate independently of IT for day-to-day processes; Serve as TFD’s hands-on technical expert on IT systems, networking, IAM, endpoint management, and SaaS architecture; Create standardization and scalability across the function - establishing SLAs for tickets and requests using standardized ticketing tooling, and report the metrics that speak to TFD’s improved IT experience; Drive the technology, networking, and AV experience across every TFD office, ensuring our spaces support work, meetings, and events without friction; Lead the technical execution of all in-person TFD events both in-office and off-site; Own the technical onboarding and offboarding experience for every employee and contractor; Identify cost savings and service improvements through effective vendor and contract management; Maintain technical and process standards and documentation, ensuring everything is maintainable, secure, well-understood and adopted.

Requirements

8+ years of experience working with and managing IT teams, and overseeing enterprise technology initiatives; Led an IT team at a growing company, and built an awareness for how IT can be a strong partner across the business; Technically credible end-to-end: debate identity and SSO architecture, sketch an integration on a whiteboard, and write or code-review a Python script; Engineer mindset: when seeing manual work, instinct to build a system that eliminates it; built automations and integrations across SaaS platforms using scripts or iPaaS tools; led implementation and onboarding of new tools; Experience managing and coaching IT teammates: hiring well, developing people, setting and maintaining high expectations; Set and held SLAs; define metrics that matter, publish them, use them to drive improvement; Operate fluently across modern IT stack: Google Workspace in a Mac environment, Okta, MDM tooling (Jamf, Kandji, or Intune), Slack, Zoom, networking (Meraki or similar), endpoint security, and a ticketing platform; Experience leveraging enterprise-grade AI tools for personal productivity and to drive operational efficiency and innovation; Strong partner across the business, comfortable translating technology needs into business outcomes and making clean build-vs-buy calls; Comfortable in an in-office, mission-driven culture; able to travel several times each year to visit and support other TFD offices; You love dogs.

Benefits

Dog-friendly office in SoHo; Market-competitive compensation and equity packages; Comprehensive Healthcare, Dental, and Vision; Company supported mental health benefits; 12 week paid parental leave; Competitive 401k plan with company match; Flexible PTO; Discounted fresh food for your pup; Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug