Senior Manager, Performance Management

Reporting directly to the Senior Director, Finance Business Services, the role is dedicated to architecting and executing the Shared Service Centre's (SSC) performance governance framework, championing KPI tracking, ensuring data accuracy, and delivering reporting and analytics across service delivery, operational productivity, and financial outcomes. The role is a high-impact individual contributor position supporting strategic decision-making and continuous improvement within the SSC. The hiring company is foodpanda, part of the Delivery Hero Group.

Responsibilities

Design, standardize, and continuously improve KPI and SLA frameworks across P2P, O2C, and R2R processes; Establish governance forums (e.g., monthly business reviews, weekly dashboard set-ups) and serve as the central point of truth for performance measurement within the SSC; Establish and maintain robust performance datasets, reconciling data across ERP systems and BI tools; Monitor SLA adherence, analyse volume and cycle-time trends, and proactively highlight risks and underperformance; Partner with Data Analytics and Finance Systems teams to design and enhance dashboards and translate complex datasets into actionable insights for senior stakeholders; Embed performance-driven decision-making across the SSC, quantify the impact of automation and process improvements, and act as a thought partner to senior leadership

Requirements

5–8 years of experience in FP&A or performance management, ideally in high-volume, multi-country environments; Proficiency in Google Apps (Google Sheets, GBQ), SQL or Python scripting, and BI tools (Looker, Tableau); Knowledge of SAP, Concur, and Ariba; Detail-oriented with a strong focus on data accuracy and a proactive approach to identifying issues and insights; Demonstrated exposure to LLMs and Generative AI tools (e.g., Claude, N8N, Gemini, NotebookLM, Custom Copilots) with a proven ability to leverage them for complex data analysis, workflow automation, and insightful reporting