Senior Manager, Professional Services

As a modern Integration and Automation Platform (iPaaS), Celigo is on a mission to simplify how companies integrate, automate, and optimize processes. The Senior Manager, Technical Delivery is a senior leadership position within Celigo's Professional Services organization, responsible for managing and developing a team of highly skilled Solution Architects and Developers. This role bridges technical depth with people leadership, ensuring that client-facing delivery teams operate with excellence, consistency, and innovation. The ideal candidate is an AI-savvy integration specialist with a deep understanding of iPaaS platforms, enterprise system integration, and modern automation paradigms, who can also inspire, coach, and scale a high-performing technical team.

Responsibilities

Directly manage, mentor, and develop a team of Solution Architects and Sr. Developers across the full delivery lifecycle; Conduct regular 1:1s, performance reviews, career development planning, and skills assessments; Foster a culture of continuous learning, innovation, and technical excellence; Identify skill gaps and create targeted development plans, training programs, and certification paths; Recruit, onboard, and retain top integration talent; Provide technical guidance and coach the team to be consultative; Oversee and quality-review the design and delivery of scalable integration solutions using the Celigo integrator.io platform; Ensure team members follow best practices for API integrations, building AI agents, data transformation, security, governance, and performance optimization; Lead or contribute to architecture review sessions for complex integration engagements; Serve as an escalation resource for technical blockers on active projects; Champion the adoption of Celigo iPaaS, agentic services, MCP servers, and AI-enabled automation; Drive consistency in integration patterns, reusable solution templates, and methodology improvements; Engage directly with customers and partners as a senior technical representative; Partner with Solution Architects to lead design workshops, business process assessments, and integration roadmap sessions; Review and validate Statements of Work (SOW), project estimates, and solution designs; Act as a voice of the customer internally; Support pre-sales activities alongside Sales, Engagement Managers and Solution Architect teams; Own delivery KPIs including utilization, customer satisfaction, time-to-value, and quality metrics; Work with Professional Services leadership to refine and scale delivery methodology, tooling, and documentation standards; Coordinate with Sales, Product, Customer Success and Support to ensure seamless customer journeys; Contribute to internal initiatives such as tiger teams, methodology improvements, and knowledge-sharing programs; Stay current with emerging iPaaS trends, AI/ML integration patterns, and Celigo platform roadmap

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field; 12+ years of combined experience in integration development, solution architecture, or technical consulting within enterprise software or iPaaS environments; 7+ years of direct people management experience leading technical delivery teams in a professional services or consulting context; Proven ability to manage and develop teams of developers and/or solution architects across multiple concurrent customer engagements; Experience across the full delivery lifecycle from requirements and SOW definition through post-go-live support and knowledge transfer; Strong background in client-facing delivery with a track record of managing senior stakeholder relationships; Demonstrated experience with AI-enabled integration patterns, LLMs, agentic services, or MCP server architectures; Exceptional people leadership skills with demonstrated ability to develop, motivate, and retain technical professionals; Strong problem-solving skills with the ability to navigate complex integration challenges; Excellent verbal and written communication skills across technical and non-technical audiences; Client-facing professionalism with the ability to lead design workshops, advisory sessions, and executive briefings; Deep business acumen with the ability to connect technical delivery to business outcomes and revenue goals; Ability to manage multiple competing priorities in a fast-paced, client-driven professional services environment; Strong ownership mindset with attention to detail and a bias toward action and accountability; Deep understanding of iPaaS architecture patterns, middleware concepts, and cloud integration best practices; Strong experience with API integrations and API management (REST, SOAP, webhooks, OAuth, token-based authentication); Proficiency in or strong familiarity with JavaScript/Node.js for integration scripting, hooks, and transformations; Experience with ERP system integrations (NetSuite, Acumatica, Microsoft Dynamics, SAP, etc.) and cloud/SaaS platforms (Salesforce, Shopify, Amazon, HubSpot, etc.) is required; Data transformation expertise across formats including JSON, XML, CSV, EDI, and flat files; Experience integrating and operationalizing AI/LLM services within enterprise integration workflows; Familiarity with agentic architectures and orchestration concepts; Understanding of integration lifecycle management: requirements, design, build, testing, go-live, and post-production support

Nice to have

MBA or MSIS preferred; Experience with Celigo integrator.io or comparable iPaaS platforms (MuleSoft, Boomi, Workato, Jitterbit, etc.) strongly preferred; Prior experience in a pre-sales or solution scoping capacity, including contributing to SOWs and project estimates; Hands-on experience with legacy integration methods (FTP, ACH, fixed-width files, EDI); Familiarity with enterprise application ecosystems and how integration connects business processes end-to-end

Benefits

Remote-first culture, built on trust, collaboration, and transparency; Lightspeed learning opportunities; Three weeks of vacation (starting year one); Wellness days and holidays to recharge; Parental leave and a generous benefits package; Monthly tech stipend; Recognition and career development opportunities; Competitive compensation and benefits