Senior Manager, Program Management (Business Planning)

Partner closely with the Business Development team to build programs and methodologies focused on Buyability and Selection Quality. Work cross-functionally with product teams, engineering teams, catalog teams, and business leaders. Requires excellent attention to detail, operational process planning, analytical capabilities, and strong business acumen. The candidate will be a self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams.

Responsibilities

Define the vision for category growth through best-in-class inputs across availability, price sharpness and delivery experience; Develop detailed plans to scale existing initiatives and create roadmap for new initiatives with clear objectives and goals; Partner closely with brand managers (buyer), marketing team, and pricing team to align on cross functional goals and processes for specific categories; Monitor program performance, resolve issues and collaborate on improvement plans to ensure seamless integration and high operational standards; Create detailed category scorecard with inputs and defect metrics to understand category health. Present reports and detailed documents to stakeholders and leadership

Requirements

Minimum 8 years of experience in management consulting, business operations, program management, or e-commerce; General problem solver with strong strategic thinking and analytical skills who can deep dive into different problem domains; Business experience in project/program management, operations, or customer service within eCommerce; Ability to adapt to fast-changing environment; Ability to work independently and within a team

Nice to have

AI/LLM proficiency