Senior Manager, Relationship Managers (MidMarket)

Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes. We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers.

Responsibilities

Lead and develop an AI-fluent RM team; Hire, onboard, and coach Relationship Managers across the MidMarket segment; Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts; Build a culture of curiosity, learning, and continuous improvement; Inspire high standards of performance, accountability, and customer focus; Own the business and deliver results; Own team’s revenue number, with accountability for renewals, expansion, and pipeline generation; Establish strong forecasting discipline, deal inspection, and operational rigor at scale; Ensure consistent CRM hygiene and adherence to sales process and methodology; Balance near-term execution with long-term team development and business health; Lead multi-threaded expansion strategies across accounts; Enable modern, value-based and technical selling; Coach reps to sell outcomes and value; Build business cases for AI adoption tied to efficiency, cost savings, and growth; Partner with Enablement and Product to translate evolving AI capabilities into customer-facing narratives; Raise the bar on technical credibility and commercial rigor; Identify and unlock cross-sell and expansion opportunities; Drive larger, strategic renewals and upsell motions; Partner cross-functionally with Product, Enablement, RevOps, Marketing, and CS; Surface customer insights related to AI adoption, objections, and success patterns; Contribute to improving sales processes, tooling, and operating rhythm; Navigate complex buying groups and stakeholder alignment

Requirements

4 years Sales Management experience; Experience selling SaaS solutions in a quota-carrying environment; Experience managing and developing revenue-owning individual contributors; Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers; Demonstrated ability to forecast, inspect deals, and operate with rigor at scale; Comfort leading teams through change in a fast-moving environment; Proof of eligibility to work in the United States is required.

Nice to have

Experience in Small Business, Scale, or Commercial sales motions; Exposure to selling technical or AI-enabled products; Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message); Experience helping customers adopt new technology; Enjoy building and scaling teams while maintaining high standards; Are excited about AI and motivated to help others understand its real-world value; Balance empathy with accountability and operational discipline; Translate complexity into clarity for customers and internal partners; Like partnering cross-functionally to improve how the business sells and serves customers

Benefits

Corporate bonus program; Sales incentive; Restricted Stock Units (RSUs); Health and wellbeing programs; Family support; Time away from work; Financial future support; Hybrid working policy