Senior Manager, ServiceNow CMDB and Analytics

The Senior Manager, ServiceNow CMDB and Analytics is responsible for the strategic direction, governance, operational excellence, and continuous improvement of ... Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Responsibilities

Define and execute the CMDB strategy, roadmap, and maturity plan aligned with ServiceNow platform objectives; Monitor and manage operational KPIs including CMDB Health, CI completeness, correctness, compliance, and relationship integrity, identifying trends and driving improvements; Lead, coach, and develop a team of CMDB administrators and analysts, data and analytics specialists, and governance specialists; Establish governance processes, standards, and controls for configuration management and Common Service Data Model (CSDM) adoption; Establish data ownership and governance; Collaborate cross-functionally with Product, Engineering, Infrastructure, Asset, Security and ITSM teams to ensure data, relationships, and reporting are available; Develop executive dashboards and KPI reporting for platform performance and service management processes; Identify and recommend opportunities to automate reporting and data quality management activities

Requirements

10+ years of progressive technology experience with a demonstrated track record of delivering operational outcomes; 8+ years in configuration management, data management; Proven ability to lead execution on complex initiatives and drive results in fast-paced environments; Strong leadership and team-building capabilities, including talent development; Bachelor's degree in Computer Science, Engineering, or a related field, and/or equivalent practical experience; Ability to influence and collaborate across teams, with strong presentation, written, and verbal communication skills; Strong data governance, data quality, and data management expertise; Ability to translate business needs into practical technology support solutions; Strong financial and operational acumen, including budget management, problem solving, and decision making; Working knowledge of ITIL/ITSM principles, IT Operations, and enterprise support tools; ITIL Foundation or Intermediate certification; Applicants must be currently authorized to work in the United States on a full-time basis

Nice to have

Master's degree in a relevant discipline