Senior Manager, ServiceNow Platform Operations

The Senior Manager, Service Now Platform Operations leads a team of platform managers and engineers responsible for delivering capabilities, integrations, and ... Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Lead a team of platform managers and engineers, providing coaching, direction, and clarity while actively participating in detailed design, problem-solving; Enforce platform governance standards, ensuring compliance with architecture patterns, security requirements, and lifecycle best practices; Partner with engineering, product, operations, and business teams to capture requirements, refine use cases, and align on platform standards; Execute the platform roadmap by translating strategy into actionable plans, backlog priorities, and measurable outcomes; Collaborate with vendors and partners, escalating issues, clarifying requirements, and ensuring commitments support platform needs; Owns day-to-day execution of the platform roadmap, ensures operational excellence, resolves workflow friction, and drives adoption across engineering, operations

Requirements

Bachelor's degree or equivalent experience; 10+ years in platform, product, or technical management roles; experience leading ServiceNow platform teams strongly; Proven ability to lead teams through ambiguity, resolve issues hands-on, and drive clear execution across multiple stakeholders; Skilled in backlog management, agile

Nice to have

Experience with enterprise platforms supporting workflows, automation, or service operations; Familiarity with observability tools, SLO/SLA management, and