Senior National Account Manager

Reporting to the Customer Business Manager, we are looking for a Senior National Account Manager to drive sales, market share, and profitability for some of our largest and fastest growing key accounts. We are looking for someone who has a deep understanding of omnichannel; who really grasps how retail stores and online channels work. This role will see you building strong relationships, negotiating, optimising product ranges and executing effective shopper marketing strategies. The ideal candidate will have a deep understanding of retail dynamics, strong analytical skills and a passion for planning and delivering results.

Responsibilities

Manage and nurture account relationships, serving as the primary point of contact for key accounts; Maintain full visibility of account P&L, driving sales, market share and gross profit margin; Negotiate and implement effective omnichannel joint business plans; Execute comprehensive strategic plans to increase product placement, brand visibility and sales; Lead negotiations for pricing, promotions, and product strategy; Use shopper insights and data to develop actionable recommendations and identify growth opportunities; Lead the range review process, analysing assortment performance and identifying gaps and opportunities; Work closely with internal teams including marketing, supply chain, and retail field team & visual merchandising; Attend leadership business reviews to cascade results and priorities; Travel across the UK to meet customers and attend business reviews; Leverage customer insights to optimise marketing spend and ROI; React to retail trends and customer behaviour, maximising opportunities across channels; Collaborate with marketing and visual merchandising to create and deliver best-in-class POS materials; Manage commercial negotiations on space and location in-store and online with retailers; Work with visual merchandising teams on new location opportunities and in-store improvements; Own accurate sales forecasting, budgeting, and performance reporting; Use sales data and market insights to guide strategic decisions and optimise performance; Drive customer service level improvements for accounts

Requirements

Proven track record in commercial/account management, ideally within FMCG industry; Strong understanding of the UK beauty landscape; Excellent relationship-building and negotiation skills; Strong analytical skills and commercial acumen; Ability to work cross-functionally and influence key stakeholders; Self-motivated, results-driven and assertive; Ability to work at pace in an entrepreneurial environment; Deep understanding of omnichannel and retail dynamics; Passion for planning and delivering results

Benefits

Hybrid working model; Flexible working hours (core hours 10am - 4pm); 27 days holiday per year; Additional day off for birthday; Generous staff discount on ELEMIS products and spa treatments, plus discounts on L'OCCITANE Group products; Annual bonus; Well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance; Holiday allowance increasing with length of service; Company pension scheme; Healthcare Cash Plan (with Dental); Employee Assistance Programme; Cycle to Work Scheme; Season Ticket Loan; Length of Service Awards