Senior Platform Reliability Engineer

We’re hiring a Senior Platform Reliability Engineer to help define and scale reliability as a first-class capability at Grow. In this role you’ll operate horizontally across the organization, shaping how reliability is understood, measured, and built into the developer experience. You’ll work closely with other members of the platform team as well as our product engineering teams to establish standards around observability, SLOs/SLAs, and incident response—while also helping translate those standards into self-service tooling and “golden paths” that make it easy for teams to adopt them. This is a high-impact, highly autonomous role where you’ll drive both cultural and technical change, ultimately enabling teams to independently build and operate reliable systems at scale.

Responsibilities

Defining Reliability Standards: establishing frameworks for SLOs/SLAs, error budgets, and operational readiness; Improving Observability & Measurement: identifying gaps in metrics, logging, and tracing; Evolving Incident Response: developing and improving incident response practices, from detection to post-incident learning; Enabling Self-Service Reliability: partnering with the platform team to build tooling and abstractions such as service scorecards, dashboards, templates, and golden paths; Driving Adoption Across Teams: working cross-functionally to educate, influence, and guide engineering teams

Requirements

6+ years of experience operating and improving reliability of production systems at scale; Hands-on experience with AWS, Kubernetes (e.g., EKS), and infrastructure as code tools like Terraform; Defined or worked with SLOs/SLAs, understands error budgets, and has experience improving reliability through measurement and iteration; Experience with modern observability tooling (we use DataDog) and building actionable monitoring systems across metrics, logs, and traces; Systems thinker able to zoom out, identify patterns across teams and services, and design solutions that scale beyond a single system; Impact-oriented, focused on outcomes over output and improving real reliability outcomes; Strong communicator and influencer able to drive change across teams without direct authority; Self-directed, comfortable in ambiguous environments; Team player who collaborates well, communicates with empathy, and enjoys mentoring and learning from others

Nice to have

Helped introduce or scale reliability practices in a growing organization; Built internal tooling or platforms used by multiple teams; Experience designing service-level scorecards or compliance/reporting systems; Worked with both SaaS (e.g., DataDog) and self-managed observability stacks; Previously a product engineer with empathy for developer experience; Experience with database reliability and performance (we use PostgreSQL)

Benefits

Comprehensive medical, dental, vision, life, and disability coverage; No cost access to therapy through the Grow platform; Retirement savings programs and equity opportunities; Flexible Time Off, Paid Holidays & Winter Break; Up to 18 weeks of paid parental leave and a new child stipend; Dedicated weekly mental health mornings/afternoons; Annual wellness and development stipend; Pre-tax commuter benefits; Home office and meal benefits; Additional perks including wellness memberships, virtual care, pet insurance discounts, and global travel assistance