Senior Practice Manager - Pulmonary/Urology (Baytown)

At Houston Methodist, the Senior Practice Manager position is responsible for independently managing and/or coordinating complex delivery of care within a large, multi-physician primary care, specialty, or multi-disciplinary practice. This position supervises the functions related to front desk, business transactions, clinical support services, compliance, safety and customer service and is responsible for maximizing revenue through efficient, effective and compliant procedure. The Senior Practice Manager position works collaboratively with clinic medical staff and with system-wide administrative and medical staff as needed. This position is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.

Responsibilities

Independently managing and/or coordinating complex delivery of care within a large, multi-physician practice; Supervising front desk, business transactions, clinical support services, compliance, safety and customer service; Maximizing revenue through efficient, effective and compliant procedures; Working collaboratively with clinic medical staff and system-wide administrative and medical staff; Managing the daily work activities of department staff; Ensuring quality, productivity, functional excellence and efficiency; Staffing, budget compliance, and contributing to hiring and termination decisions; Coaching and counseling employees on work-related performance; Assisting in developing and implementing policies and procedures; Implementing training, monitoring and operations initiatives for ethical, legal and regulatory compliance; Performing employee selection, scheduling, supervision, retention, and evaluation; Monitoring safety plans and infection control principles; Monitoring and analyzing practice performance, financial reports and customer satisfaction; Assisting in development of department budget and managing department expenses; Leading process improvement and innovation projects

Requirements

High School diploma or equivalent education (e.g., GED, verification of homeschool equivalency, partial or full completion of post-secondary education); Five years of clinical healthcare experience, of which at least two years must have been in a managerial role (may consider HM employee with four years of clinical experience in relevant field with HM performance that demonstrates progressive leadership abilities); Sufficient proficiency in speaking, reading, and writing English; Ability to effectively communicate with patients, physicians, family members and co-workers; Demonstrates leadership qualities and critical thinking; Ability to identify and understand issues, problems and opportunities; Ability to work effectively in a fast paced environment; Demonstrates flexibility and adaptability in the workplace; Exceptional management skills to assess and make staffing changes depending on provider's schedule and patient volumes; Ability to problem solve in high stress environment with exceptional communication skills

Nice to have

Practice Management Certification; Demonstrates the skills and competencies necessary to safely perform the assigned job; Exceptional management skills to maximize the provider's schedule