Senior Product Designer, Knowledge Graph | Germany | Remote

As a Senior Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across six continents. You will work within a 100% remote R&D organization. As Senior Product Designer for Grafana Cloud's Knowledge Graph, you'll design experiences for the context layer of Grafana Cloud that powers our entity graph, entity catalog and RCA workbench. Knowledge Graph automatically discovers services, infrastructure, and databases from the telemetry teams already have, maps how they depend on each other, and runs anomaly detection. Over time, you will develop deep expertise in your product area and associated customer and user personas, use cases, and workflows, and will have an opportunity to contribute to the evolution of the Product Design team by coaching and mentoring other designers.

Responsibilities

Enable customers to easily understand and explore how their systems connect to each other, finding clear, simple ways to show complex, constantly-changing information without overwhelming the user; Translate research and data to experiences that are easy to digest and break down complexity; Tailor the experience to different target audiences, covering multiple user perspectives; Work cross-functionally with peers and leaders in engineering, product management, technical writing, and GTM functions, as well as other members of the Product Design team; Prioritise for delivering impact while balancing business priorities, customer wishes and technical considerations; Document user needs and pain points, design directions, UX trade-offs, and detailed designs for specific features and enhancements; Execute research and contribute to quantitative and qualitative research initiatives with researchers, cross-functional collaborators, customers, and members of the Grafana user community

Requirements

7+ years of relevant design experience working on B2B/enterprise software products, ideally designing tools and services for developers or other highly technical users; A portfolio of effective designs for complex products delivered in a fast-paced environment; Experience running qualitative research in complex fields, building empathy with users and humans, their needs and pain points; Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations; Ability to collaborate with cross-functional teams across multiple locations and time-zones to iteratively ship and evolve products while keeping the end design vision in mind; Attention to detail and willingness to learn about a complex, very technical product space; Experience working in a fully-remote, fast-paced environment where you are expected to share openly, default to transparency, and embrace your autonomy

Nice to have

Experience designing complex, data-dense interfaces with a focus on clarity; Ability to rapidly gain an understanding of a technical domain and associated customer needs and user workflows in order to design effective experiences within that domain; Domain knowledge or experience related to observability, cloud infrastructure, and/or database monitoring; Experience helping design teams, especially at engineering led companies, level up their practice, collaboration with partner functions, and user and organizational impact

Benefits

100% remote, global culture; Scaling organization with high-growth, ever-evolving environment; Transparent communication with open decision-making and regular company-wide updates; Innovation-driven environment with autonomy and support to ship great work and try new things; Open source roots; Empowered teams with high trust and low ego culture; Career growth pathways; Approachable leadership; Passionate people; In-person onboarding; 30 days global annual leave per annum, including 3 days reserved for Grafana Shutdown Days; Restricted Stock Units (RSUs) for all roles