Senior Product Manager, Care Delivery

When it comes to seeking mental health care, the first few sessions are pivotal. Clients typically decide whether a therapist is right for them within the first or second appointment. We're hiring a Senior PM to make the beginning of care consistently great. The Care Delivery team owns the provider-facing experience from a client's first booking through their second completed session. Our job is to make sure both clients and providers come to that first session prepared, that clients understand the value of therapy by the end of it, and that booking the 2nd session is seamless. We're starting here because it's the area with the highest risk of dropout from care — but it's only the start. We're looking for a PM excited to take on a deeply human 0-1 problem with high business impact.

Responsibilities

Develop the multi-quarter roadmap that makes high quality of care the default experience on Grow, and then build the feedback mechanisms that keep providers improving over time; Analyze data and conduct UXR to understand what separates high-retaining providers from low-retaining ones, and what causes clients to drop out of care; Drive the analysis to link positive provider input behaviors (e.g., prepping for sessions) with business output metrics (e.g., rebooking rates); Set the foundation for lifecycle education that helps providers improve over time.

Requirements

5+ years of product management experience; A track record of owning end-to-end outcomes in complex environments with many stakeholders, including legal, clinical, and engineering teams; Deep empathy for users, with good intuition on what drives human behavior and how to design around it; Strong analytical instincts and the ability to define metrics that capture real user outcomes rather than proxy activity.

Nice to have

Experience with two-sided marketplaces, where you have to balance provider and client incentives simultaneously; Genuine interest in behavioral science, psychology, or health coaching — anything that gives you insight into what actually changes behavior/outcomes; Experience with early-stage or ambiguous problem spaces where you had to build the roadmap from scratch rather than inherit one.

Benefits

Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage; Grow for Grow: No cost access to therapy through the Grow platform (available to US employees); Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future; Flexible Time Off, Paid Holidays & Winter Break; Parental Leave: Up to 18 weeks of paid parental leave and a new child stipend; Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care; Wellness & Development Stipend: Annual stipend to support personal wellbeing and professional growth; Commuter Benefits: Pre tax commuter benefits; Home Office & Meals: Support for your home workspace plus meal benefits; Additional Perks: wellness memberships, virtual care, pet insurance discounts, global travel assistance.