Senior Product Manager

Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Our team works with some of the biggest names in regulated industries, helping them get real value from technology and giving their employees the right support inside software applications they use every day. Based in Munich, growing internationally. Userlane combines Application Intelligence and Contextual Assistance for regulated industries. Application Intelligence shows where software creates cost and friction across the estate. Contextual Assistance helps people get work done in the moment, without training burden.

Responsibilities

Own Application Intelligence at Userlane; Shape what we build across App Discovery, HEART Analytics and Portfolio Overview to help enterprise CIOs and IT leaders see where software spending delivers value and where it creates waste; Define metrics that hold up and own the methodology behind HEART Analytics; Deliver outcome-linked metrics connecting usage data to business outcomes like cost savings, efficiency and compliance risk; Build analytics for time-poor executives that answer "what should I do?" not just "what happened?"; Define the integration strategy to combine Userlane behavioural data with cost data from SAM tools, license data from IT asset management and employee data from HR systems; Transform raw usage data into insights that drive action; Extend analytics to measure how AI assistants and agents affect productivity, cost and ROI

Requirements

5+ years of product management experience on data/analytics products within a modern product organisation; You've defined a metrics methodology, scoring system or measurement framework that others build on, and you can defend the trade-offs behind it. You're comfortable reasoning about why one calculation approach produces misleading results in a specific scenario and another doesn't.; You start with the business question, not the data. Your first instinct is "what decision are they trying to make?" rather than "what data do we have?"; You hold your ground. You'll work with technically strong colleagues and leaders with well-formed opinions. You can disagree with them credibly, engage with their reasoning, and change your position when the evidence says so, not when the seniority does.; You can hold a credible conversation with data engineers and data scientists about what the data can and cannot prove, and you understand the difference between interesting data and actionable insight; You've worked in enterprise B2B (not B2C product analytics).; You figure out what works by talking to customers and watching them use the product; You're capable of explaining things to engineers, salespeople, support agents and CEOs alike; You're fluent in English (spoken and written)

Nice to have

Healthcare experience is a strong plus

Benefits

High-performance culture with great leadership and a fun, engaged, motivated and diverse team; Empowered cross-functional team with freedom and autonomy; Work directly with VP Product to shape 2026-2030 strategy; Opportunity in the rapidly growing Digital Adoption industry; Weekly 121s, personalised skills assessment and development plan, on-the-job coaching and budget for events and training; Flexible benefits related to savings and security, health and well-being, and lifestyle and leisure