Senior Product Manager

Care Operations is one of the company’s highest-leverage areas. Unlocking scalable, automated, and intuitive workflows reduces cost, accelerates therapy access for families, and dramatically improves the experience for BCBAs and operations teams. You’ll help build the foundational systems that enable: Faster time to assessment and therapy; Lower operational overhead; Fewer errors in insurance & billing; Improved satisfaction for families and clinicians; A more scalable, resilient operational backbone as the company grows.

Responsibilities

Reimagine what AnswersNow can be for our Clients and Therapists (called BCBAs) in collaboration with Design, Engineering, Clinical, and other key stakeholders across the organization; Develop creative solutions to business problems by addressing pain points within the product experience; Manage the product backlog, prioritize features, and make trade-offs between competing priorities based on business objectives; Focus on identifying and solving the highest impact areas both for our users and our business simultaneously; Be the subject matter expert for all things relating to our clients and industry; Be a leader on pod in collaboration with Design and Engineering as well as collaborate deeply with our team of clinical leaders and BCBAs; Improve the product iteratively, finding ways to deliver customer value as early as possible in the development process; Define product requirements and user stories, and work with Engineering and Design teams to translate them into reality; Articulate how to measure the progress your work is making and be accountable to outcomes, finding solutions to problems and enabling the success of your team; Communicate product updates and progress to stakeholders, including senior leadership, customers, and clinicians; Become an internal expert both on our product and the needs of the clients, families and clinicians we serve; Gather qualitative and quantitative data by conducting concept and usability research with your customers to guide and inform your direction; Synthesize findings and insights and share back with your team; Analyze user feedback and activities on the platform and iterate to enhance the user experience

Requirements

Passionate about leveraging technology to improve the lives of families and change the way health care is delivered; Experienced building engaging and delightful consumer facing products that motivate, inspire or inform; Grounded in data and consumer insights; Comfortable with ambiguity, being a self-starter, and working independently to figure out what needs to be done; An incredible communicator; Excited to own outcomes; 5+ years experience in product management or a closely related role; Experience with user-facing products, preferably in a fast-moving environment; Strong process and systems thinking—you love untangling messy workflows; Comfort working in complex operations environments with many edge cases; Excellent cross-functional communication skills and stakeholder management; Ability to dive into operational data and use metrics to drive decisions

Nice to have

Familiarity with AI-powered automation, LLM-based workflows, or AI-enabled product design; Familiarity with iterations and experimentation; Experience in healthcare operations, ABA therapy, insurance workflows, or highly regulated service industries; Exposure to workflow automation, intake tools, or internal tools design; Not afraid to fail

Benefits

Bonus opportunity; Equity; Flexible hours; Async-friendly team culture; Fully remote work