Senior RevOps Administrator

LucidLink's revenue team runs on Salesforce -- and right now, that Salesforce needs a skilled operator to take the wheel. Years of fast-moving decisions have left us with heavy customizations, a complex integration web, and data governance gaps that a growing company cannot afford to ignore. As our first dedicated Senior RevOps Administrator, you will own the day-to-day configuration, data integrity, and access governance of Salesforce -- and over time, help us rationalize the broader RevOps tech stack. This is not a ticket queue or a maintenance role. It is a builder opportunity: assess the current state, fix what is broken, sunset what should not exist, and set a standard that scales. You will work directly with our VP of Revenue Operations and partner closely with IT -- getting the space and trust to operate autonomously while having a clear escalation path for anything that crosses into engineering territory.

Responsibilities

Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes -- no custom code, no hand-offs for things you can build yourself; Design and enforce data access governance -- maintain least-privilege profiles, permission sets, and sharing rules so sensitive account and contact data stays protected, especially at employee off-boarding; Own CRM data quality: deduplication rules, field standards enforcement, regular audits, and proactive fixes for the issues we know we have and the ones we are about to discover; Manage the full Salesforce release cycle: assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence; Audit and rationalize existing customizations -- identify what can be replaced with standard Salesforce objects and build a migration roadmap with RevOps leadership; Serve as primary liaison to IT for any request that requires code, managed packages, API integrations, or sandbox management -- scope the handoff cleanly and follow through; Administer adjacent RevOps tools (Gong experience is a strong plus) and maintain a live inventory of all RevOps-owned systems, including contract renewal dates and integration dependencies; Create and maintain internal documentation for all configurations, processes, and change logs so institutional knowledge stays in-house and outlasts any contractor relationship

Requirements

5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred -- we will assess depth, not just tenure); Salesforce Administrator certification (ADM 201) strongly preferred -- a meaningful signal of self-investment and platform commitment; Deep proficiency with Salesforce Flow and declarative automation -- you build without code and know exactly when to hand something to engineering; Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process; Disciplined, documentation-first approach to change management -- careless Salesforce changes are how we got here; disciplined ones are how we get out; Excellent communication skills -- you translate technical changes for non-technical stakeholders and collaborate fluently with IT partners

Nice to have

Gong administration experience; Background in Business Systems or IT roles that crossed over into CRM or RevOps administration; Experience supporting 50+ person sales organizations at a company in a similar growth phase; Familiarity with GDPR/CCPA data governance requirements within Salesforce; Experience auditing and rationalizing a bloated RevOps tech stack

Benefits

flexible PTO; competitive salary; stock options; full health coverage; strong work-life balance