Senior ROI Technician Acute

Banner Health is seeking a Senior ROI Technician Acute for the HIMS Operating Svc Ctr-AZ East department at Banner Desert Medical Center (1400 S Dobson Rd, Mesa, Arizona). The position is onsite, Monday to Friday 8:00AM-4:30PM, in the Day shift, within the Revenue Cycle job category. The role coordinates and processes high volumes of requests for confidential patient information in accordance with HIPAA, federal, state, and regulatory guidelines for the Banner Health system (hospitals, clinics, urgent care facilities). It may act in a leadership role and as a liaison between management and staff.

Responsibilities

Conduct routine, complex, high-volume releases of health information in accordance with company policy and federal and state laws; prepare certified copies of records for patients, external reviewers, audits, and legal proceedings; serve as a front-facing representative assisting patients and requesters who walk in seeking medical records; field incoming phone calls and respond to medical record requests; work with the ROI vendor and review release requests submitted through the portal/application; monitor daily workflow and identify process improvement opportunities; compile department statistics, generate reports, and support special projects; assist with orientation, training, and re-education of ROI staff; provide customer service to patients, vendors, physicians, ancillary staff, and other departments; cross-train in document imaging; determine appropriate payment for each request

Requirements

One or more years of post-high school education in medical records and information systems; one year of release of information experience; 3 or more years of related work experience in medical records (with one year of release of information experience); thorough knowledge of health information management practices and principles; working knowledge of medical terminology; ability to organize workload to meet deadlines and maintain confidentiality; ability to exercise independent judgment, prioritize multiple tasks, and solve problems; strong verbal and written communication, leadership, and interpersonal skills; strong technical skills in Windows software applications, specialized equipment, and multiple databases; strong organizational and customer service skills; knowledge of and proficiency in accessing and using EHR systems and multiple EHR applications used by the Release of Information department

Nice to have

Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program; experience coordinating work functions of groups of individuals; background in medical terminology for the assigned area; additional related education and/or experience