Senior Salesforce Administrator I

We are seeking a Salesforce Revenue Cloud Administrator to join our Commercial Applications team and play a critical role in optimizing our Opportunity-to-Cash (O2C) processes. You will own the configuration, stability, and scalability of Salesforce Sales Cloud and Salesforce Revenue Cloud, ensuring accuracy across account management, opportunity management, quoting, ordering, and contracting. This role requires both technical acumen and strong problem-solving skills—someone who thrives in ambiguity, relentlessly pursues root causes, and delivers scalable, well-documented solutions. Experience supporting multiple Salesforce environments or working in consulting is highly valued.

Responsibilities

Provide day-to-day Salesforce Sales Cloud and Revenue Cloud support, including troubleshooting issues, answering user questions, and resolving support tickets with a focus on root-cause fixes; Manage new user setup, deactivation, and updates to profiles, permission sets, and permission set groups in line with Salesforce best practices; Perform data imports, updates, and cleanup activities using tools like Data Loader and Inspector, ensuring accuracy, integrity, and compliance with business rules; Manage deployments and refreshes between environments using DevOps tools (e.g., Gearset, Copado) with repeatable, high-quality practices; Configure, maintain, and improve Revenue Cloud functionality, including Bundles, Configuration Attributes, Product & Price Rules, and Advanced Approvals; Own and optimize end-to-end Opportunity-to-Cash processes across opportunity, quote, order, contract, and billing stages; Diagnose and resolve quoting, configuration, and QCP (Quote Calculator Plugin) logic issues; Ensure Revenue Cloud configurations align with downstream processes such as order management, subscription lifecycle, amendments, and renewals; Partner with Sales Ops, Finance, Product, and Engineering teams to gather requirements, develop solutions, and implement improvements; Maintain clear system documentation, user guides, and training materials to drive user adoption and knowledge sharing; Proactively identify process bottlenecks and propose enhancements that drive scalability, efficiency, and business value

Requirements

4+ years of Salesforce administration experience; 1+ years hands-on Revenue Cloud administration; Deep understanding of Revenue Cloud architecture (Advanced Approvals, Bundles, Rules, QCP); Experience with sandbox management, deployments, and CI/CD tools (Gearset, Copado); Strong foundation in Salesforce Sales Cloud (custom objects, flows, validation rules, profiles/permission sets); Proficiency with SOQL, Excel/Google Sheets, and Data Loading tools; Comfortable with transactional data between Salesforce and external billing/ERP systems; Collaborative communicator across technical and business teams; Proactive and detail-oriented with a bias toward action; Analytical, curious, and eager to optimize processes; Thrives under pressure and adapts to changing priorities

Nice to have

Familiarity with Salesforce Billing and revenue operations processes (highly desirable); Experience with Document Generation (preferably Conga Composer); Salesforce Certified Sales Cloud Consultant (strongly preferred); Salesforce Certified Revenue Cloud Specialist (strongly preferred); Salesforce Administrator and/or Advanced Admin; Salesforce Billing Specialist Superbadges; Conga Composer certification (plus); Experience supporting multiple Salesforce environments or working in consulting is highly valued

Benefits

Competitive salary and 401k with employer match; Discretionary paid time off; Paid parental leave for all; Medical, Dental, Vision plans; Fitness Programs; Emotional & Mental Wellness support; Learning & Development programs; Employee Resource Groups (ERGs); Snacks in offices