Senior Salesforce Administrator

Are you a Salesforce Administrator who thrives in a dynamic, high-growth environment? Do you see a manual process and immediately think of ways to automate it? We are looking for a Senior Admin who is passionate about leveraging the full power of Salesforce to support the rapid growth of our business. We need a forward-thinking expert who is focused on driving automation, managing complex integrations, and continuously optimizing our Salesforce instance. You should be curious about how AI can increase system efficiency. Above all, you will partner directly with business leaders to identify bottlenecks and remove friction from core processes. Your expertise will ensure our CRM ecosystem operates seamlessly, remaining robust, secure, and aligned with our broader organizational goals.

Responsibilities

Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches; Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality; Manage user access and security: Configure roles, permissions, and access controls; Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation, and unused AppExchange packages; Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder); Drive process automation & partner with the business: Identify opportunities to automate cross-functional workflows utilizing Salesforce Flow; Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process; Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable Salesforce solutions; Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors; Empower end-users: Develop and deliver training materials and comprehensive system documentation; Manage change communication: Own the communication of platform changes, new features, and maintenance windows; Manage system upgrades: Lead seasonal Salesforce releases by assisting with impact analysis, regression testing, and post-deployment validation; Drive continuous improvement: Participate in initiatives to explore automation or AI-driven capabilities

Requirements

5+ years of direct experience as a Salesforce Administrator; Deep experience supporting complex revenue and services operations with a solid understanding of Quote-to-Cash processes; Hands-on experience with Salesforce CPQ (Configure, Price, Quote) is required; Strong working knowledge of Flow, Custom Objects, Record Types, Reports, and Dashboards; Active Salesforce Administrator Certification; Demonstrated ability to manage system security, profiles, permission sets, and change control processes; Strong experience with third-party integrations and AppExchange packages; Systems Thinker with a passion for efficiency; Excellent analytical skills with a proactive approach to troubleshooting complex system issues independently; Ability to work effectively with both technical and non-technical stakeholders; Self-starter willing to dig into new concepts, make recommendations with limited information, and adapt to emerging technologies (AI/Automation); Curious about how AI can increase system efficiency

Nice to have

Experience with Certinia (formerly FinancialForce) supporting Professional Services Automation (PSA) and/or ERP workflows is highly preferred; Advanced Admin or CPQ Specialist certification is a major plus

Benefits

Casual work environment; Remote work flexibility; Remote-first Global Work Community; Health and dental insurance; 401k with company match; Flexible Time Off policy or generous PTO plan; Paid holidays; Up to 4 weeks paid bonding leave; Tuition reimbursement; Employee Assistance Program through TotalCare offering free counseling 24/7/365; 24/7 access to virtual medical care with Teladoc; Quarterly awards based on peer nominations; Regional discounts and perks; Opportunities to participate in charitable events; Access to video libraries for soft skill and role specific training available 24/7