Senior Service Delivery Manager

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside people on work that matters. There is only one question: What impact do YOU want to make?

The team you’ll join

You’ll join Deloitte Technology & Transformation in Wellington as an Associate Director or Senior Specialist Lead, Senior Service Delivery Manager. You will be part of the Systems, Delivery & Modernisation practice, leading delivery across strategic managed service engagements. The team works across complex environments including cloud, enterprise platforms, and large-scale IT services, partnering closely with clients, delivery teams, and alliance partners to drive service performance and long-term value.

The impact you’ll make

As a ‘Senior Service Delivery Manager’ you will lead the end-to-end delivery and performance of managed service engagements, ensuring service quality, client satisfaction, and commercial outcomes. Your typical day will include:

Your expertise

Bring your expertise in service delivery leadership, managed services, and commercial management and see what impact you can make. You’ll also have:

Responsibilities

Acting as the senior client interface, leading governance, managing risk and escalations, and building trusted stakeholder relationships; Owning service delivery performance across SLAs and KPIs, embedding ITIL-aligned practices, and managing major incidents and operational delivery; Managing commercial performance including revenue, margin, and growth opportunities, while supporting renewals and contract management

Requirements

Experience leading delivery across complex managed services or large-scale IT environments, with strong client relationship management capability; Strong commercial acumen, including managing financial performance, contracts, and service lifecycle delivery; Proven leadership and stakeholder engagement capability, with the ability to operate across complex, high-pressure environments

Benefits

Flexible work arrangements; Subsidised professional qualifications and memberships; Subsidised health insurance; Income protection insurance; 22 days annual leave; Social events and wellbeing initiatives; Community volunteer opportunities; Environmental and sustainability focus