Senior ServiceNow Consultant

Devoteam is an AI-driven tech consulting firm specializing in cloud platforms, cybersecurity, data solutions, and sustainability. With nearly 30 years of tech-native expertise, we guide businesses through sustainable digital transformations to deliver tangible value.

As a ServiceNow Elite partner and the 2025 Partner of the Year, we have the expertise to maximise your ServiceNow investment.

Present in over 25 countries across Europe, the Middle East, and Africa, and powered by over 11,500 collaborators, Devoteam is committed to leveraging technology to serve people.

Are you the person clients turn to when their ServiceNow ambitions need structure, clarity and results ? As a Senior ServiceNow Consultant , you will lead implementation and transformation initiatives from the first workshop to go-live. You will act as a trusted advisor, turning business needs into scalable, best-practice ServiceNow solutions.

Your key responsibilities

Must-have

Softskills : Executive communication | Stakeholder management | Leadership & mentoring | Problem-solving mindset | Trusted-advisor attitude.

Responsibilities

Lead workshops and requirement-gathering sessions with business and IT stakeholders,; Design ServiceNow solutions aligned with clients' business objectives and platform best practices,; Advise stakeholders on platform capabilities, out-of-the-box adoption and ServiceNow good practices,; Define implementation roadmaps and platform governance models.; Lead the implementation of ServiceNow modules, including Service Request, Incident, Problem, Change and Knowledge Management, CMDB & Discovery, and Hardware & Software Asset Management,; Work hand-in-hand with process owners and technical teams to secure adoption,; Oversee configuration, customisation and integration activities while keeping the platform clean and upgrade-safe,; Define data migration strategies and validation approaches,; Ensure solution quality through structured testing and go-live readiness activities,; Mentor junior consultants and developers to raise the team's overall expertise.

Requirements

At least 5 years of hands-on ServiceNow implementation experience,; A proven track record of at least 3 end-to-end ServiceNow projects successfully delivered,; Strong understanding of IT Service Management processes,; Experience working in Agile delivery environments,; Client-facing consulting experience,; Fluent English.; ServiceNow platform administration,; Flow Designer and Workflow Studio, with knowledge of the legacy Workflow Editor,; IntegrationHub and REST/SOAP API integrations,; CMDB design and Discovery,; Workspace configuration,; ServiceNow Certified System Administrator (CSA),; ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).

Nice to have

Fluent French,; Experience in large-scale ServiceNow transformation programmes,; Migration from legacy ITSM platforms,; Global or multi-country deployments,; Multi-instance integrations,; ServiceNow Certified Application Developer (CAD),; CIS-Discovery, CIS-HAM or CIS-SAM certifications,; ITIL 4 Foundation or Managing Professional,; Scrum Master certification (PSM/CSM).