Senior SOC Analyst

The L2 SOC Analyst plays a critical role in Keyloop’s 24/7 Security Operations Center, responsible for in-depth investigation, analysis, and response to security alerts and incidents. This role acts as the primary escalation point from L1 analysts (internal or MSP) and is accountable for validating incidents, performing root cause analysis, and driving effective containment and remediation actions. The L2 SOC Analyst is expected to demonstrate strong technical capability across multiple security technologies, contribute to continuous improvement of SOC processes and detections, and support compliance and assurance requirements. The role requires a proactive mindset, strong analytical skills, and the ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

Investigate and validate escalated security alerts and incidents from L1 SOC analysts; Perform detailed analysis to determine scope, impact, root cause, and attacker activity; Lead containment, eradication, and recovery actions in collaboration with IT, engineering, and other security teams; Ensure incidents are handled in accordance with defined incident response policies, runbooks, and SLAs; Document incidents thoroughly, including timelines, findings, actions taken, and recommendations; Actively monitor SIEM dashboards, queues, and alerts as required; Validate detection logic and identify false positives, gaps, and improvement opportunities; Propose and assist with development of new SIEM use cases, correlation rules, and alert tuning; Support continuous improvement of detection coverage across cloud, on-premise, and SaaS environments; Execute and validate SOAR playbooks during incident response; Identify opportunities for automation to improve response time, consistency, and quality; Support the SOC Manager in testing, maintaining, and improving automated workflows; Investigate alerts and events from a broad range of security technologies, including web content filtering solutions, email security gateways, EDR, MDR, and XDR; Correlate events across tools to build a complete incident narrative; Consume and analyze threat intelligence relevant to Keyloop’s environment and industry; Apply threat intelligence to investigations, detections, and response actions; Support proactive threat hunting activities based on emerging threats and attacker techniques; Act as escalation point for complex or high-severity incidents; Collaborate closely with SOC Manager, L1 analysts, IT operations, engineering, and third-party providers; Escalate incidents appropriately based on severity, impact, and business risk; Support SOC-related controls for NIST, ISO/IEC 27001, and SOC 2; Ensure investigations, evidence collection, and logging meet audit and regulatory requirements; Assist with audit requests by providing incident records, metrics, and operational evidence; Contribute to creation and maintenance of incident response runbooks and playbooks; Participate in post-incident reviews and lessons-learned activities; Share knowledge and mentor L1 analysts where appropriate; Stay current with evolving threats, attack techniques, and defensive strategies

Requirements

3–6 years of experience in a SOC, security operations, or incident response role; Proven hands-on experience investigating and responding to security incidents; Practical experience working with SIEM platforms and security alerting systems; Exposure to SOAR tools and automated response workflows; Experience with endpoint, email, network, and cloud security technologies; Familiarity with threat intelligence sources and attacker methodologies; Incident analysis and response; Log analysis and event correlation; Endpoint, email, and network security investigation; Understanding of attacker tactics, techniques, and procedures (e.g., MITRE ATT&CK); Strong analytical and problem-solving ability; Clear and concise written and verbal communication; Ability to work under pressure and manage multiple incidents; Collaborative mindset and willingness to support team objectives; Attention to detail and disciplined documentation; Ability to work in 24/7 SOC environment with shift-based working as required

Nice to have

Bachelor’s degree in Computer Science, Information Technology, or a related field; Relevant certifications such as GCIA, GCIH, Security+, CEH, or equivalent

Benefits

Training and support; Inclusive work environment; Career progression opportunities; Performance-based pay and benefits; Investment in development; Collaborative culture; AI tools training and encouragement; Equal opportunity employer