Senior Software Engineer, Core Infrastructure - Moveworks

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Responsibilities

Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects; Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, etc.; Improve observability and reliability of Moveworks systems by building and enhancing distributed logging, tracing, monitoring, and alerting infrastructure; Define methodologies and metrics to measure performance of microservices and product functionalities, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks applications; Regularly deliver deadline sensitive work that is interdependent with other engineering teams

Requirements

5+ years of experience designing, building, shipping, and maintaining products or platforms; Experience designing, building, shipping, and maintaining backend distributed systems; Familiarity with Python/Golang/Java/C++; Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure; Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, etc.; Desire to work at a startup pace in a small company with a high degree of ownership; Experience solving for performance, optimization, scalability, latency, and monitoring; Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast; BS+ in computer science or a related field; High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn