Senior Solutions Architect - East Coast, USA

We’re looking for an experienced cybersecurity consultant with a number of years experience across the entire customer lifecycle - from pre-sales to post-sales and professional services - to join our growing Customer Success team as a Senior Solutions Architect, covering the East Coast of the United States. In this role, you will be the consistent value champion for Immersive from pre-sale to post sale. You will partner with our Enterprise Sales team as you conduct POVs with new & existing customers to secure the technical win, build relationships with key customers to drive business outcomes. You will be the key contact within our strategic accounts, driving platform adoption to the latest features to maximize the value of the Immersive One Platform, and executing a programmatic approach to Cyber Workforce Resilience. Unlike traditional consultancy, which would be transactional, such as working on a single project to completion and then leaving, in this role you are embedded and dedicated to the customer for the duration of the contract. This is a long-term and continuous engagement to provide industry and operational experience to help simplify the drive for cyber resilience by aligning and complementing an organisation's cyber strategy and vision. The customer is your number one priority, and your focus is to ensure success every step of the way to ensure they are Cyber Resilient and become more mature in this space. You need to adapt to the situations you encounter and be that trusted partner to help by utilising the Immersive One platform to its maximum. Their success is your success. It feels personal. You will be a trusted, long-term embedded consultant with knowledge in all areas of cyber. The customer will look to you for the answers, and you must be agile with on-the-spot thinking. You will interact with all customer areas, from the C-Suite to the teams and individuals that comprise the customer's organisation. You will help everyone.

Responsibilities

Identify and help define prospective customers’ technical requirements / use-cases to align Immersive Lab’s technical and business value proposition; Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts; Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk; Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes; Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach; Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews; Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs; Drive adoption to maximize the value of the Immersive Labs Platform; Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies; Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation; Support customers in operationalizing and incorporating Immersive One into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey; Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts; With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities

Requirements

5+ years work experience in an information security practitioner or solution consulting role as well as time spent working in a pre-sales capacity; Extensive experience in client facing roles - consulted and presented to both C-level execs and technical stakeholders; Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development); Authoritative knowledge of information security concepts, domains, compliances, and standards; engaging speaker able to articulate value and discuss technical concepts in a jargon free manner; Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc; Experience leading technical presentations for both technical and non-technical audiences across all levels

Nice to have

Experience within Customer Success would be highly desirable; Industry qualifications such as CISSP would be desirable but not essential to this role

Benefits

Share options and rewards for doing great work and living our values; Health, dental, and disability insurance, fully paid sick leave, and mental health support; 401K match of up to 5% – effective immediately; 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave and your birthday off; Flexible and remote working; Career and learning development through the platform and Learn Anything fund; North American HQ based in the center of Boston; Monthly socials and sports clubs