Senior Technical Program Manager, Systems and Business Process Review

As the TPM (Systems & Business Process Review), you will play a critical role in evaluating and optimizing Manufacturing Business Processes including Production Planning, Manufacturing Execution, Equipment & Asset Management, Manufacturing Quality, Logistics processes and relevant Business Application Systems. This role will serve as a champion of change management, working with cross-functional teams to assess existing workflows, identify business needs at scale, and recommend and lead structured improvements that enhance scalability, cost-effectiveness, and operational excellence.

Responsibilities

Lead Business Process Reviews across Manufacturing Operations, analyzing end-to-end workflows and identifying opportunities for standardization, simplification, optimization, and scalability; Partner with business stakeholders to define future-state processes, operational requirements, success criteria, and key performance metrics; Program manage the Systems Pillar of the Zoox Production System (ZPS), ensuring effective implementation, integration, adoption, and sustainment of business systems; Drive cross-functional alignment across Business, BizApps, IT, HR, Legal, and other stakeholders to translate operational needs into process and system solutions; Develop and execute change management, communication, and adoption strategies to support successful deployment of new systems, processes, and operating models; Facilitate workshops, stakeholder reviews, and continuous improvement activities, while monitoring process effectiveness, compliance, adoption metrics, and post-implementation outcomes

Requirements

Bachelor's degree in Business Administration, Engineering, Information Systems, Operations Management, Program Management, or a related field; 8+ years of experience leading business process transformation, enterprise systems implementations, or large-scale cross-functional programs in a manufacturing, operations, or technology environment; Demonstrated experience analyzing and redesigning business processes, translating operational requirements into scalable system and process solutions; Strong understanding of enterprise business systems, including ERP, Quality Management Systems, PLM, MES, or related platforms in a manufacturing and logistics environment; Excellent analytical skills with the ability to assess complex processes and develop actionable recommendations; Strong written and verbal communication skills, with the ability to convey technical information effectively

Nice to have

SAP Certified Application Associate in relevant modules; Master's degree in Business Administration, Engineering, Program Management, etc.; PMP, PgMP, or similar project management certification