Server Assistant, Full-Time

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

*full-time and part-time permanent status colleagues

Responsibilities

Consistently offer professional, friendly and engaging service; Assist Food & Beverage Servers in all aspects of the dining experience; Assist guests regarding menu items in an informative and helpful way; Ensure proper set up of all side stations in the outlet; Have full knowledge of beverage lists and promotions, menu items and preparation methods; Follow all safety and sanitation policies when handling food and beverage; Must be available to work a variety of shifts including early mornings, late evenings, weekends and holidays

Requirements

Previous service experience an asset; Previous Point of Sale system experience an asset; Excellent Communication and Organizational skills; Ability to focus attention on guest needs, remaining calm and courteous at all times; Strong interpersonal and problem-solving abilities; Ability to work well under pressure in a fast-paced environment; Ability to work cohesively and collaboratively as part of a team; Possession of the Serving It Right Certificate

Benefits

Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011; Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women; Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community; Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms; Generous perks - Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program; Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!; Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program; Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group; Exclusive Experiences - One free stay through our Be Our Guest Program; Full rate of pay $22.79 per hour following 90 days of service