Service Adviser

Responsibilities

Prepare weekly and monthly service and repair schedules by reviewing and incorporating any jobs rescheduled from the previous month; Contact customers to confirm daily and weekly visit plans; Share daily, weekly, and monthly job schedules with the team; Develop weekly tour plans based on the monthly schedule, coordinating closely with the workshop team and job owners; Open job orders and raise MRNs using the SAP ERP system; Update all service-related information in the HRMS; Follow up on day-to-day job progress, providing regular updates to the workshop team and job owners; Ensure proper job completion procedures are followed and verify that all completed jobs are closed in the SAP ERP system within the month; Manage customer interactions and assist in resolving complaints; Prepare daily and weekly reports on workshop performance, job completion progress, and job closing status in the SAP ERP system; Perform any other duties and responsibilities as assigned by TPL management.

Requirements

G.C.E O/L; G.C.E A/L; Full time or Part time Technical Qualification in Mechanical/Electrical Field, Diploma in Business Management or any other equivalent; Minimum 1 or 2 years' experience in the same filed; Good understanding of island-wide geographical locations and travel routes; An excellent communicator with the ability to convey information clearly and effectively; Strategic thinker with the ability to plan and analyze effectively; Strong problem-solving and negotiation skills; Excellent command of English and Sinhala; Strong IT literacy, including MS Word, Excel, and PowerPoint; Capable of working independently with minimal supervision.

Benefits

Competitive Salary; Growth Opportunities; Dynamic Workspace