Service Advisor - Massey Cadillac of Orlando South

At Massey Cadillac of Orlando South , part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Summary

As a Service Advisor , you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Responsibilities

Greet customers professionally, listen to their concerns, and accurately document vehicle service needs.; Explain recommended services and repairs, provide cost estimates, and obtain customer authorization.; Coordinate workflow to maximize service department efficiency.; Communicate with technicians to monitor repair progress and ensure timely completion of work.; Keep customers informed throughout the service process, including repair status, timelines, and any delays.; Prepare and explain repair orders and invoices, process payments, and maintain accurate service records.; Follow up with customers to ensure satisfaction, resolve concerns, and educate them on recommended maintenance services.

Requirements

Previous automotive service advising, or dealership service experience preferred.; Strong communication and interpersonal skills with the ability to build customer relationships.; Basic knowledge of automotive maintenance, repair services, and vehicle systems.; Proficient with computers, dealership management systems, and service scheduling software.; Excellent organizational skills with the ability to manage multiple customers and priorities in a fast-paced environment.; Valid driver’s license with an acceptable driving record.; Must be legally authorized to work in the United States.; Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.