Service Advisor Toyota

As a Service Advisor at Peter Warren Automotive, you are the central point of contact between customers and the workshop, making every visit a positive one while keeping the service department organised and efficient.

Responsibilities

Greeting customers and listening carefully to their vehicle concerns; Preparing and following up on repair orders; Keeping customers informed with clear, honest updates on vehicle progress and costs; Identifying additional service needs and presenting them so customers can make informed decisions; Coordinating closely with technicians and parts staff; Handling invoicing and vehicle handovers

Requirements

Previous experience in a service advising or customer-facing automotive role; A current and valid driver's licence; Strong organisational skills to manage multiple jobs and customers; Ability to explain technical information clearly; Comfortable working within a franchised dealership environment; A genuine interest in cars and vehicle servicing

Benefits

A permanent, full-time role providing stability in a supportive regional dealership; Access to ongoing training and manufacturer-backed development programs; Employee discounts on vehicles, parts and servicing; A collaborative team culture where experience is shared and good work is acknowledged; The opportunity to build a long-term career within a large, multi-franchise group with locations across NSW, Queensland and Victoria