Service Associate - Series 7 & 63 Required

Investment Central, a specialized department at the Raymond James home office, is dedicated to providing exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. As a licensed Service Associate, you will play a crucial role in our branch, serving as the initial point of contact for our clients. Your expertise in customer service, securities trading, and problem-solving will enable you to deliver superior service to our valued clients. At Investment Central, you will not have a sales goal rather we want you to focus on delivering a Service 1st client experience.

Responsibilities

Address account-level issues through inbound phone calls, ensuring a positive client experience; Provide a positive client experience to clients who contact Investment Central through inbound and outbound phone calls and electronic communications; Collaborate with other home office departments to resolve client account issues; Reach out to clients proactively to address important matters related to their accounts and to follow up on other items; Execute client-directed trades across various asset types, including mutual funds, fixed income, and stocks; Handle client-directed transactions such as ACH transfers, wire transactions, and journal requests; Manage a diverse range of accounts, including trust accounts, estate accounts, and entity accounts; Uphold a high level of integrity and compliance with Raymond James’ Code of Business & Ethics; Receive inbound customer inquiries through call center and email to assist clients on requests ranging from basic account updates to placing complicated trades to withdrawal requests; Contact clients to address items such as rejected document submissions, documents due requests, AML inquiries, etc.; Monitor and respond to back-office alerts in departmental inbox; Review and process account terminations promptly

Requirements

High School Diploma or equivalent and three (3) years’ experience in the financial services industry; SIE required provided that an exemption or grandfathering cannot be applied; Series 7 and 63 licensing required; Knowledge of call center best practices; Knowledge of account types and industry operations in general; Knowledge of securities trading; Knowledge of inheritance case processing; Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines; Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets; Detail orientation to ensure quality standards are met without impairing workflow; Follow-up to ensure resolution and completion of tasks; Ability to provide a high level of customer service in a calm, courteous and professional manner; Ability to establish and maintain effective working relationships at all levels of the organization; Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment; Ability to use effective oral and written communication skills sufficient to communicate and interact effectively with clients and home office; Ability to constructively work under stress and pressure when faced with high workloads and deadlines; Ability to work independently as well as collaboratively within a team environment

Nice to have

Associates and/or Bachelor’s Degree preferred; related service experience preferred

Benefits

Additional compensation (cash or equity); discretionary bonuses; commissions; medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (vacation, holidays, and sick leave); parental leave