Service BDC Agent - Concord Toyota

At Concord Toyota , part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles—we’re dedicated to helping you succeed and investing in your long-term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Summary

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Responsibilities

Respond to internet inquiries with courtesy, accuracy and professionalism.; Promptly and accurately enter all customer inquiry data into the CRM.; Generate services appointments.; Conduct phone surveys to assess customer preferences and quality of experience.; Effectively utilize lead management tools.; Compile all necessary reports, forms and other documentation on a timely basis.; Perform other job-related duties as assigned.; Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Requirements

Previous BDC experience for an automotive dealership; Previous experience in either a high-volume call center environment or commission driven role; Excellent interpersonal skills over the phone; Goal-driven to meet and exceed store appointment goals; Ability to work independently and as part of a team in a fast-paced environment; Strong organizational and time management skills; Valid driver’s license with an acceptable driving record; Must be legally authorized to work in the United States; Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Benefits

Comprehensive benefits package, including medical, dental, and vision coverage; Company-paid life insurance; 401(k) retirement plan with company match (Traditional and Roth options); Generous paid time off and paid parental leave; Ongoing training and professional development to support career growth; A collaborative, performance-driven work environment